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Care of Your Platinum
Machine will not sew?
Put bobbin winder spindle up into
sewing position.
Check plugs are all the way into machine.
• Check wall plug and power to wall
plug.
Unbalanced Buttonholes? (955E only)
If necessary, for speciality fabrics, you have
the possibility to adjust the buttonhole bal-
ance. To balance the stitch density of the
right buttonhole column, touch both arrow
buttons at the same time until the balance
icon
is visible on the InfoDisplay.
Use the stitch length buttons to adjust the
balance. (-) will make the stitches in the
right column closer together (more dense).
(+) will make the stitches further apart (less
dense).
By touching the
CLR button the machine
returns to stitch length/button size mode.
The balance setting will remain until Your
Platinum 955E is turned off.
NOTE: Only the right side stitch column will be
adjusted.
Embroidery Puckers? (955E only)
Use correct stabilizer - see Accessory
User’s Guide.
Hoop fabric tightly (page 47).
Adjust thread tension (page 15).
Machine Will Not Embroider?
(955E only)
Push embroidery unit À rmly into
machine socket.
Insert a design or font Embroidery
d-Card.
Slide on hoop.
Is the used hoop the same size as indi-
cated on the InfoDisplay. If not select
correct hoop size.
Error Codes (955E only)
• “Er 01” and the d-Card icon Á ashes on
the InfoDisplay – a d-Card not sup-
ported by the machine is inserted.
• “
Er 02” and the d-Card icon Á ashes on
the InfoDisplay – a non-readable d-Card
is inserted. Remove the d-Card and insert
a font or design Embroidery d-Card.
• “
Er 03” and the d-Card icon Á ashes on
the InfoDisplay – the design is too large
to À t in available hoops.
• “
Er 04” an error occured while embroi-
dering, for example, a stitch co-ordinate is
outside the current hoop.
• A Á ashing E” next to the thread spool
indicates that the top/bobbin thread has
run out or broken.
The sewing and embroidery machine
screen does not respond to touch
The socket on the back of the machine
where the embroidery unit is connected
can be sensitive to static electricity when the
embroidery unit is not connected. If the
sewing machine screen does not respond
to touch, turn the machine off and back on
again. If this persists, contact your authorized
Husqvarna Viking retailer.
Have your Platinum 775/955E
Serviced Regularly by your
Husqvarna Viking Dealer!
If you have followed this trouble shoot-
ing information and still are having sewing
problems, take the machine to your dealer.
If there is a speciÀ c problem, it is a great
help to test sew with your thread on a scrap
of your sewing
fabric. A sewing sample will often give
much better information than words.
Non-original Parts and Accessories
The Platinum 775/955E warranty does not
cover any defect or damage caused by use
of non-original accessories or parts.
61


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