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2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the product. If you do not
remove all the pieces of paper from the product, more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press the button next to OK to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges. For more information, see
Replace the print cartridges” on page 9 in this guide.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
Fast access to qualified online support specialists
Software and driver updates for the product
Valuable product and troubleshooting information for common problems
Proactive device updates, support alerts, and HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availability vary by device, country/region, and language.
For support contact information, see the inside back cover of this guide.
Chapter 2
18 Troubleshooting and support
Troubleshooting and support
20


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