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14 Ondersteuningsinformatie
Manieren om hulp te vragen
HP ondersteuning kan u helpen om uw computer optimaal te gebruiken. U kunt vinden wat u nodig hebt met
hulpmiddelen op uw computer en met informatie die beschikbaar is op internet, via de telefoon of in uw
plaatselijke winkel.
Als u contact opneemt met HP-klantenondersteuning, is het belangrijk dat u de volgende gegevens bij de
hand hebt.
Modelnummer
Productnummer
Serienummer
Buildnummer van software
Besturingssysteem
Aankoopdatum
Noteer de productinformatie voor toekomstig gebruik.
De eerste vier items op de lijst (Modelnummer, Productnummer, Serienummer en Buildnummer van software)
kunnen worden weergegeven via HP Ondersteuningsinformatie. Typ support in het zoekvak van de
taakbalk en selecteer vervolgens de app HP Support Assistant.
– of –
Selecteer het pictogram met het vraagteken op de taakbalk.
Vergeet niet te registreren bij http://www.hp.com/apac/register.
Hulp vragen
Gebruik de app Hulp zoeken voor het oplossen van vragen over hardware en software. Selecteer de knop
Start en selecteer vervolgens de app Hulp zoeken.
HP Support Assistant gebruiken Typ support in het zoekvak van de taakbalk en selecteer vervolgens
de app HP Support Assistant.
– of –
Selecteer het pictogram met het vraagteken op de taakbalk.
HP Support Assistant levert nuttige informatie voor het oplossen van problemen en bevat het volgende:
Online chatten met een technicus van HP
Telefoonnummers voor ondersteuning
Locaties van HP servicecentra
Ga voor help on line, naar http://www.hp.com/support.
52 Hoofdstuk 14 Ondersteuningsinformatie
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