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Problemen oplossen www.hp.com iii
Inhoudsopgave
1 Diagnosevoorzieningen voor computerproblemen
Diagnostics for Windows (Diagnose voor Windows). . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Controleren of Diagnostics for Windows is geïnstalleerd . . . . . . . . . . . . . . . . . . . 1–2
Diagnostics for Windows installeren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Werken met categorieën in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . 1–4
Tests uitvoeren met Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Configuration Record installeren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Configuration Record uitvoeren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
Software beschermen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
Software herstellen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12
2 Problemen oplossen zonder gebruik van
diagnosevoorzieningen
Veiligheid en comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Voordat u belt voor technische ondersteuning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
Algemene problemen oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Problemen met de voedingseenheid oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Problemen met diskettes oplossen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Problemen met de vaste schijf oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Problemen met de MultiBay oplossen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Problemen met het beeldscherm oplossen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
Problemen met audio oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28
Problemen met printers oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–32
Problemen met toetsenbord en muis oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–33
Problemen bij de installatie van hardware oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . 2–36
Problemen met netwerken oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–39
Problemen met het geheugen oplossen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–43
3


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