If you have trouble using your device or one of its components, please connect to the http://ts.hercules.com/fr website and select your language. Here, you will be able to access
different services (Frequently Asked Questions (FAQs), the latest versions of all available drivers and software) that may help you solve your problem. If this fails to solve the problem,
please get in touch with Hercules' Technical Support.
Via email:
To reach our Technical Support via email, you must first register online on the http://ts.hercules.com/eng/index.php
website. The information that you provide will help our technicians
solve your problem as swiftly as possible.
Click on Online Support - FAQ, then on Visit the Technical Support website, then click on Product registration and follow the instructions provided onscreen..
By telephone (if you do not have Internet access):
United Kingdom
08450800942
Charges at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
Connect to the Hercules website (www.hercules.com/fr) now to download the latest versions of all available drivers and software, view the Frequently Asked Questions (FAQs) relevant
to your product and download the latest upgrades of your product's User Manual. You can also discover the extensive range of Hercules products and download information about the
forthcoming releases.
WARRANTY INFORMATION
Guillemot Corporation S.A. ("Guillemot") guarantees consumers worldwide that this Hercules product is free from material and manufacturing defects for a period of two (2) years
beginning on the original date of purchase. Should the product seem defective during the period covered by the warranty, please contact our Technical Support immediately for further
information on how to proceed. After contacting our Technical Support, if it appears necessary to return the product to us, please return the product and its accessories in the original
packaging, well packaged and protected, according to the instructions provided by our Technical Support.
According to the terms of this warranty, following our Technical Support's decision, the defective product may be repaired or replaced. When authorised by applicable law, any liability
incurred by Guillemot and its subsidiaries (including consequential damages) will be limited to repair or replacement of the product manufactured by Hercules. The consumer's statutory
rights on account of applicable law on the sale of consumer goods are not affected in any way by this warranty.
This warranty will not apply:
(1) If the product has been modified, opened, altered in any way or damaged by inappropriate or abusive use, negligence, an accident or normal wear; (2) If the product has been used
or stored in abnormal conditions (e.g. exposition to adverse weather conditions, to direct sunlight, to water or to sand) ; (3) For any other reason not relating to a material or
manufacturing defect; (4) In the event of non-observance of the instructions provided in the User Manual or by our Technical Support; (5) To any software not edited by Guillemot, said
software being covered by a specific warranty granted by the software's editor; (6) If the warranty seals have been removed or altered in any way; (7) For damages to or the loss of
programs, data or storage media, or for the costs arising from the retrieval of said data; (8) For damages to or the loss of programs or personal data occurring after repair or
replacement of the product; (9) For damages caused by the installation of third-party software or by computer viruses.
Guillemot shall in no event be held responsible for any damage to or loss of personal data, programs, software or removable storage media. Before returning this program to Technical
Support, please create a backup of any personal and/or sensitive data. Guillemot shall in no event be held responsible for reinstalling or retrieving personal data or programs other than
those installed at the time of the product's commercialisation.
The warranty applies to your product's display if the display features at least 5 defective pixels (i.e. bright spots or dark spots, a bright spot being a white pixel permanently displayed on
the screen, and a dark spot being a pixel that does not display on the screen.)
In the event where the product is returned to out Technical Support and the warranty cannot be applied owing to the presence of one or several of the exclusion conditions stated
above, the incurred shipping and processing costs will be charged to the consumer.
Registered trademarks
Hercules® and eCAFÉ™ are registered trademarks of Guillemot Corporation S.A. Mandriva® is a registered trademark of Mandriva S.A.. Mozilla® is a registered trademark of Mozilla
Foundation. RealNetworks® and RealPlayer® are registered trademarks of RealNetworks Inc. Fluendo is a registered trademark of Fluendo S.A. Corel® is a registered trademark of
Corel Corporation. OpenOffice.org® is a registered trademark of Sun Microsystems Inc. Windows®, Windows XP®, Windows Vista® and the Windows logo are trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries of the world. Intel®, Intel® Atom™ and Intel® Atom™ Inside are registered trademarks of
Intel Corporation in the United States and other countries of the world. WiFi Certified & WiFi Protected Setup are registered trademarks or brands of the WiFi Alliance. All other
registered trademarks and brand names are hereby acknowledged and are the property of their respective owners. Illustrations not binding. Contents, designs and specifications are
liable to change without prior notice and may vary according to countries.
Made in China
Statement of Compliance with EU Regulations
Guillemot Corporation S.A. hereby declares that the device UMPC EC-900-H60G-IA complies with the with the main requirements and other relevant clauses of Directive RTTE
1999/5/CE, of Directive CEM 2004/108/CE and with the standards relating to electrical security (IEC 60950, 2001 Edition / EN 60950-1, 2001 Edition / NF EN 60950, Amendment A11-
2004). The compliance statement can be viewed on the following website:
Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.
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