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Grandstream Networks, Inc.
GXV3651_FHD User
Manual
Firmware Version
1.0.1.71
Page 49 of 51
Last Updated: 3/2013
6. Why does IE indicate to install Grandstream Video Viewer add-on after a
firmware
upgrade? The add-on was properly installed before the firmware upgrade
process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you
must
install the newest version of the
add-on.
7. How do you watch secondary video
stream?
Login to the home page of the GXV-3651_FHD web GUI, click Play to watch the video
stream.
To watch a secondary video stream, right click on the video, and select Secondary Stream
on
the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see
the
video
stream.
8. Why is audio missing from the recorded video when an alarm is
triggered?
Please double check whether the device has an audio input
connected.
GXV3651_FHD has a MIC IN port for an audio
input.
9. What is DDNS? Is it important for IP surveillance product to have DDNS
support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an
IP
network camera that has DDNS support for dynamic IP
addresses.
Chances are that the network has a dynamic IP address (which changes with every log on).
A
DDNS service makes sure that the camera‘s IP address always matches up to the
current
server address. DDNS also allows for a website to be linked to the IP camera that
is
constantly updated with the correct information and has a reliable
feed.
10. Why is Windows Media Player unable to play the recorded videos
files?
The GXV-3651_FHD uses the H.264 video codec. Windows Media Player may lack
the
proper H.264 decoder to play the recorded video. Please download the Microsoft
FFDShow
H.264 decoder from
http://sourceforge.net/projects/ffdshow-tryout/
and install
it.
11. Alarm Triggered Events do not work in
GSurf_Pro.
Please double check the Alarm Action on your GXV-3651_FHD. Login to the web GUI of
the
GXV3651_FHD, go to the Motion Detection or Alarm Events page, and make sure
option
Upload to Alarm Center is
checked
.
12. How can I use a cell phone to watch the GXV3651_FHD video
stream?
You must set the video resolution to QCIF to watch the GXV3651_FHD video stream from
a
cell phone. Make sure to set the bit rate to 64kbps to ensure the best video
quality.
13. Why doesn’t the IP address of the device reset when I click the Restore” button
on
the Maintenance
page?
The GXV3651_FHD could be installed in areas that are not easy to access. For example,
it
could be installed on the roof of a building or the ceiling of an office. This makes it difficult
to
reinstall the device, therefore the
Restor
e
function will not clear the IP address. Press
the
RESET button on the device for at least 6 seconds until you hear a beep to perform a
factory
reset of all parameters (including the IP
address).
49


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