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IP VIDEO SURVEILLANCE FAQ
1. What is the default IP address of the
GXV-3651_FHD?
The default IP configuration is
DHCP.
2. Why can I not view the live video stream in Microsoft Internet
Explorer?
Please check whether the IE add-on is installed
correctly.
Once you log into the GXV 3651_FHD web interface, Internet Explorer will indicate that
This
website wants to install to following add-on:
GSViewer.cab‘
from Grandstream
Networks,
Inc. Please install this add-on when prompted by
IE.
3. How do you manually uninstall the Grandstream video viewer add-on for
IE?
Please follow these steps to uninstall the
add-on:
1. Delete the GSViewerX Control from
C:\WINDOWS\Downloaded
Program Files
directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx,
hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from
C:\WINDOWS\system32
4. Why can’t I access the GXV-3651_FHD web configuration
interface?
Q 1: Is your internet service
down?
A 1: Connect a PC to the internet to test the
connection.
Q 2: Are the PC and the device in different
subnets?
A 2: Check the subnet mask and default gateway of the device and
PC.
Q 3: Is there a conflict with another IP
address?
A 3: Try to change the IP address of the
device.
Q 4: Has the HTTP port been
changed?
A 4: Contact the administrator of the device for more
information.
5. The GXV-3651_FHD web configuration page is not displayed correctly in
Internet
Explorer
8?
In IE8, Compatibility View might need to be enabled for the GXV-3651_FHD
web
configuration page to load properly. To enable compatibility view, open IE8, click
Tools,
Compatibility View Setting, and add the GXV-3651_FHD web configuration pages to
the
Compatibility
View.
Grandstream Networks, Inc.
GXV3651_FHD User Manual
Page 48 of 51
Firmware Version 1.0.1.71
Last Updated: 3/2013
48


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