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MY GOPRO WON’T POWER ON
Make sure your GoPro is charged. See SD Card + Battery Setup (page
10). If charging the battery doesn’t work, try restarting your camera.
See Restarting Your GoPro (page 45).
MY GOPRO WON’T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 45).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
The computer doesn’t work with HEVC files. Try downloading the
latest version of the GoPro Player for Mac® or Windows® for free at
GoPro.com/apps.
Your computer doesn’t meet the minimum requirements of the
software you’re using for playback.
I FORGOT MY CAMERA’S USERNAME OR PASSWORD
1. Tap after connecting to the GoPro Quik app.
2. Scroll down to Camera Info.
I DON’T KNOW WHICH SOFTWARE VERSION I HAVE
1. Tap after connecting to the GoPro Quik app.
2. Scroll down to Camera Info.
For more, see Your Camera's Software Version (page 16).
I CANT FIND MY CAMERA’S SERIAL NUMBER
The serial number is stamped inside the door of your camera.
For more, see Your Camera's Software Version (page 16).
STILL NEED HELP?
For more answers to commonly asked questions, see GoPro.com/help.
Troubleshooting
USING BUTTONS TO SWITCH VIDEO MODES
1. Press the Status/Pair button to turn on your camera.
VIDEO 4K 60 SV
2. Press the Status/Pair button again to go to your camera's Settings.
SETTINGS
3. Press the Shutter button to access Mode.
MODE
VIDEO
4. Press the Status/Pair button repeatedly to cycle through Capture
Modes: Video > Max Lens Video > TimeWarp > Max Lens TimeWarp >
Star Trails > Light Painting > Vehicle Light Trails > Time Lapse >
Night Lapse.
MODE
VIDEO
>
MODE
MAX LENS VIDEO
>
TIMEWARP
MODE
>
MODE
MAX LENS TIME-
>
STAR TRAILS
MODE
>
LIGHT PAINTING
MODE
>
VEHICLE LIGHTS
MODE
>
TIME LAPSE
MODE
>
NIGHT LAPSE
MODE
5. Press the Shutter button to lock in the mode of your choice.
6. Press the Shutter button to pass through the remaining options
and exit to the capture screen.
Navigating With the Camera Buttons
30

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