Manual Goclever TERRA 101 - A1021 (page 118 of 121) (English, German, French, Italian, Polish, Portuguese, Spanish)

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GOCLEVER | Quick Start Guide

AUTORYZOWANY SERWIS GOCLEVER

Szanowny Kliencie

OddającwramachgwarancjiuszkodzoneurządzenieGOCLEVERwmiejscuzakupu(sklepie/markecie)wydłużaszczas

jego naprawy gwarancyjnej nawet o 14 dni, a w przypadku nieuznania reklamacji zostajesz automatycznie obciążo-

nykosztamitransportu/diagnozy/naprawy.Wzwiązkuzpowyższym,gorącozachęcamydokorzystaniazbezpośrednich

usługgwarancyjnychautoryzowanegoserwisuGOCLEVERwPolsce,którysłużywsparciemtechnicznychiszybkąwymianą

informacji.Uniknieszwtensposóbkłopotliwychsytuacjiwsklepie,aobsługagwarancyjnaprzebiegnieszybkoisprawnie.

Urządzenia GOCLEVER są objęte gwarancją producenta, co oznacza, że zgłaszając urządzenie do autoryzowanego

serwisuGOCLEVERwPolscepoprzezformularzinternetowydostępnynastroniewww.goclever.com,nietylkoskróciszczas

naprawy,aleotrzymaszszeregdodatkowychmożliwości,takichjakśledzeniestatusunaprawy(dziękiunikatowemunume-

rowiRMA)czynegocjacjicenywprzypadkuodrzuceniabezpłatnejnaprawygwarancyjnej.Dodatkowymudogodnieniem

zgłoszeniaon-linejestobsługawwygodnymdlaużytkownikasystemiedoor-to-door(przez12miesięcyodzakupu),co

oznacza,żetransporturządzeniawobiestrony(firmąkurierską)odbywasięnakosztGOCLEVER.

Zgłośuszkodzenieurządzenianiewychodzączdomupoprzezbezpiecznyformularzreklamacyjnyhttp://serwis.goclever.

pl:8080/rma/public/autorma.Więcejinformacjiuzyskaszpodnumeremtelefonu618488767lubmailowoserwis@goclever.

com.Procedurareklamacyjnadostępnajestrównieżnastroniewww.goclever.comwdzialePOMOC.NaTwojezapytania

czekamyodponiedziałkudopiątkuwgodzinach9.00–16.30.

ZespółTechnicznyGOCLEVER

TERMENI GARANTIE

Procedura de lucru pentru partnerii GoClever

I.In cazul in care produsul este receptionat de partenerul GoClever

La solicitarea acordarii garantiei, cumparatorul va trebui sa prezinte:

-certificatul de garantie valabil

-dovada achizitionarii produsului (factura, bon fiscal).

Avem recomandarea ca produsul sa vina in ambalajul original impreuna cu accesoriile cu care a fost livrat.

Produsele defecte vor fi trimis catre Cordon Electronics insotite de:

-Factura de achizitie a produsului

-Proces verbal de predare-primire (semnat intre partenerul GoClever si client) in care trebuie sa se regseasca urmatoarele

informatii:

a.Date de contact ale clientului

b.Datele de identificare ale produsului (serie, IMEI etc)

c.Detalii despre aspectul fizic al produsului (lovituri, zgarieturi, oxidari, component lipsa etc)

d.Defectul semnalat si alte cerinte ale clientului (a se da cat mai multe detalii in legatura cuacest subiect)

-Certificatul de garantie

-Aviz de expeditie

Lipsa unuia din documentele sau informatiile de mai sus, poate atrage imposibilitatea asigurarii garantiei.

Pentru expedierea produselor, se va lua legatura cu Cargus, curierul agreat de Cordon Electronics. Comenzile catre

curier se depun pe adresele de mail comenzi@cargus.ro , sau apeland numerele de telefon:

BUCURESTI

021 9330

PROVINCIE

021 9282

Este obligatorie ambalarea corespunzatoare a produselor expediate, conform conditiilor de mai jos:

Pentru expedierile care contin aparatura electronica conditiile de ambalare sunt:

1.Ambalaj de lemn sau carton, umplut cu polistiren sau alt material protector (ambalaj obisnuit)

2.Ambalaj special, pus la dispozitie de catre fabricant (pachet comercial).

Produsele vor fi expediate la urmatoarea adresa: Cordon Electronics, Str. Dumitru Brumarescu, Nr. 9A, Sector 4, Bucuresti

si va fi folosit contul de curier al Cordon Electronics.

II.In cazul in care clientul este directionat catre unul din punctele service proprii sau catre unul din partenerii de colectare

ai Cordon Electronics

Clientul poate fi indrumat de partenerul GoClever si catre:

-Unul din punctele de service proprii ale Cordon Electronics din Bucuresti, Timisoara, Cluj-Napoca, Iasi, Brasov, Constanta

si Galati. Datele de contact pentru aceste locatii pot fi gasite la http://www.cordongroup.ro/index.php?pg=servicepoint

-Oricare din partenerii de colectare ai Cordon Electronics de pe cuprinsul tarii. Datele de contact pentru acesti parteneri

de colectare pot fi gasite la http://www.cordongroup.ro/index.php?pg=collectpoint unde exista si o harta interactiva

pentru a facilita gasirea celui mai apropiat punct de colectare.

In aceste puncte clientul va putea preda produsul defect fara a plati nici un fel de cost de trimitere a acestuia la servi-

ce-ul Cordon Electronics.

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Goclever TERRA 101 - A1021 Manual

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