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Genius Scanner
28
Anhang B: Kundendienst und Garantie
Bei eventuell auftretenden Problemen mit dem Scanner sind als erstes die in diesem Handbuch enthaltenen
Installationshinweise und Vorschläge zur Problembehebung zu berücksichtigen.
Der nächste Schritt wäre dann ein Anruf bei unserem Kundendienst (Telefonnummer auf der letzten Seite). Um
einen möglichst effektiven Service zu gewährleisten, bitten wir Sie, folgende Informationen zur Hand zu haben:
Bezeichnung des Scanners und Modellnummer
Seriennummer (s. Rückseite des Geräts, in der Nähe der Anschlüsse)
Eine detaillierte Problembeschreibung
Hersteller und Modellnummer Ihres Computers
CPU-Geschwindigkeit (Pentium 133 o.ä.)
Betriebssystem und BIOS (falls bekannt)
Bezeichnung der verwendeten Software, mit Version und Hersteller
Weitere installierte USB-Geräte
Wir arbeiten ständig an einer Verbesserung unserer Gerätetreiber. Eine aktualisierte Version finden
Sie ggf. auf unserer Internet-Seite (siehe Abschnitt "So erreichen Sie Genius" auf der letzten Seite).
Achtung
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