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FRITZ!WLAN Repeater N/G
38
Ondersteuning via het Service Team
3.4 Ondersteuning via het Service Team
Wanneer u problemen mocht hebben met uw FRITZ!WLAN
Repeater adviseren wij u de volgende stappen te nemen:
1.
Bij vragen over het opstarten van uw FRITZ!WLAN
Repeater, adviseren wij het hoofdstuk Opstarten” vanaf
pagina 9 te raadplegen.
2. Zie ook het hoofdstuk “Product details” vanaf pagina 25.
3. Bij problemen adviseren wij eerst het hoofdstuk
“Storingen oplossen” vanaf pagina 19 te raadplegen.
In dit hoofdstuk vindt u ook handige informatie over
problemen die kunnen ontstaan bij het maken van een
verbinding.
4. De volgende stap is het raadplegen van de FAQ's op
internet:
www.avm.de/en/service/FAQ's
Hier vindt u antwoorden op de vragen die onze klanten
vaak stellen aan ons Support Team.
5. Wanneer u het antwoord niet in de FAQ's mocht vinden,
staat AVM Support voor u klaar. De helpdesk is
bereikbaar via e-mail of fax.
Maak gebruik van de hierboven genoemde
informatiebronnen voordat u contact opneemt met de
helpdesk.
Ondersteuning via e-mail
Via de “Service” sectie van onze website kunt u ons een e-mail
(in het Engels) sturen. De “Service” sectie vindt u hier:
www.avm.de/en/service
Kies in de “Support” sectie het product waar u ondersteuning
voor wilt. Klik op de “Mail Form” koppeling om het e-mail
formulier te openen. Vul het formulier in en stuur het naar
AVM door op de “Send” knop te klikken. Ons Support Team zal
zo snel mogelijk op uw e-mail reageren.
38


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