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Voice Prompt Cause and Solution
Error S1: Battery Error
- Open the battery compartment and check whether
the battery is connected and restart the device
- Battery Temperature may be too high or low; wait
until the battery falls to normal temperatures before
usage (0 °C ~ 40 °C / 32 °F to 104 °F)
- If the issue persists, contact customer support for
help
Error S2: Wheel Module
Error
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device
- If the issue persists, contact customer support for
help
Error S3: Side Brush Error
- Check whether the side brush is stuck in an unknown
object before restarting the device
- If the issue persists, contact customer support for
help
Error S4: Suction Fan Error
- Check whether the fan blades are stuck in an
unknown object before restarting the device
- Clean the dust bin and filter before restarting the
device
- If the issue persists, contact customer support for
help
Error 4 is not mentioned as it does not apply to this model.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with
the Eufy servers.
Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
Wi-Fi Channels
- The FCC requires that all wireless devices in the United States operate on the 1-11
wireless spectrum channels.
- Some countries outside North America can use spectrum channels higher than
channel 11. Refer to your local regulatory agency to determine which channels are
accessible.
- A future software release will support access to channels above 11 for users
outside North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, try the solutions below to solve
the problem. If the problem persists, contact the Eufy service center for help.
Wi-Fi Status
Light Cause Solutions
Solid blue
RoboVac has connected
to your router, but
cannot access the
Internet.
• Check if your router is connected to the
Internet.
• Check with your Internet provider to
see if there is any Internet connection
problem.
Rapidly
flashing blue
RoboVac cannot
connect to your
wireless router.
• Check if you have modified your network
name and password.
• Reset Wi-Fi connection if necessary.
Refer to the “Use Your RoboVac with
the EufyHome App > Restore Factory
Settings” section in this manual.
Slowly
flashing blue
Wi-Fi connection is
reset or has not been
set up before.
• Set up Wi-Fi connection with RoboVac.
Refer to the “Use Your RoboVac with
the EufyHome App” section in this
manual.
• Reset Wi-Fi connection if necessary.
Refer to the “Use Your RoboVac with
the EufyHome App > Restore Factory
Settings” section in this manual.
23


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