Manual EnTourage eDGe Pocket (page 84 of 85) (English)

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Registration Troubleshooting

When you are registering your device you will need to enter a user name and password

to connect with the enTourage server.

If you already have an Adobe user name and password, you need to enter that user-

name and password here also or use a different email address than the one you have

used to register with Adobe or you will not be allowed to continue.

Visit www.entourageeDGe.com/support for more information on registration issues.

There are a number of error messages you may receive when registration does not

succeed.

Adobe Registration Errors

Code 1 There is a problem signing in at Adobe. Check your credentials and try again.

Code 2 Your username or password are invalid at Adobe. Check your credentials and try again.

Code 3 Adobe has indicated that your selected country can not use their DRM.

Code 4 Your username is not a valid email address. Check your credentials and try again.

Code 5 One of your entries (element) is invalid. Check your credentials and try again.

Code 6 One of your entries (attribute) is invalid. Check your credentials and try again.

Code 7 Adobe internal error

Code 8 Adobe generic error

Code 9 Network connection error. Please try again. (The server at Adobe timed out.)

Code 10 Network connection error. Please try again.( The server at enTourage Systems Inc. timed out.)

Entourage Store Registration Errors

Code20Bothrstnameandlastnamemustbespecied

Code21Emailaddressmustbespecied

Code22Passwordmustbespecied

Code 23 Invalid email address

Code 24 Password must contain at least six characters

Code 25 Your password can not be the same as your email address

Code26Anaccountwiththisemaildoesnotexist.Pleasecreateanewaccountrst

Code 27 An account already exists with this email but the password that you entered does not match

Device Registration Errors

Code 41 Your user account password is incorrect. Please ensure your password is correct and try

again.

Code 42 This device is already registered to another user and cannot be registered again until it is

designated as Transferrable.

Code 43 This device is transmitting bad data. Please try again.

Code 44 An unexpected server error has occurred. Please try again.

Code 45 An unexpected device error has occurred. Please try again.

Code 46 Network connection error. Please try again.

Adobe DRM Errors

Code 60 Your Adobe DRM ID or password are invalid.

Code 61 Your date, time or timezone is not set properly. Please update your time settings and retry.

Code62YouhavealreadyfullledthiscontentusinganotherAdobeaccount.

Code 63 You are not licensed to view this Adobe content.

Code 64 DNS resolving to an IP address has timed out. Please check your internet connection and

try again.

Code65TheAdobeACSMleiscorrupt.Pleasetryagain.

Code 66 This device is not activated with Adobe. Your must register before you can proceed.

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Others manual(s) of EnTourage eDGe Pocket

EnTourage eDGe Pocket User Manual - Dutch - 58 pages

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EnTourage eDGe Pocket Manual

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