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Frequently Asked Questions
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devolo MicroLink 56k PCI
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EN
line is connected by the PBX, you may have to specify pauses between the
outside line number and the phone number (indicated by one or more
commas, for example: 0,,12345), or better yet, use the wait command (w). For
most private branch exchanges, 0w (e.g. 0w12345) is sufficient. Under
Windows 2000, letters cannot be used in dialing parameters. Instead, use
commas after the outside line number (e.g. 0,,12345).
Question
What are driver and software signatures?
When installing software under the Windows 2000 and Windows XP
operating systems, messages may appear, respective of the operating
system, regarding driver and software signatures (Windows logo testing).
Simply continue the installation regardless, and confirm any and all such
prompts by clicking Yes or Continue Installation.
Anytime a new device is installed, Windows checks by default whether the
drivers are Microsoft-certified. Very few drivers are actually certified with
Microsoft, however, because driver certification with Microsoft is quite
consuming. The drivers that you receive directly from devolo have all been
subjected to extensive testing, so you can ignore the Windows warnings with
complete confidence.
Question
Why does my Internet connection suddenly disconnect
without me wanting it to, and why is it so slow (slower
than on other analog connections)?
Causes
The hardware installation within the computer case has to be clean and
correct. By clean and correct, we mean: few junction boxes, and tightly,
cleanly and correctly connected electrical connections (using screws and
fasteners), etc. Magnetic and electric fields, such as halogen desk lamps
placed on the modem, can cause interference.
For lack of enough available phone jacks, two devices may have to share
the same physical line. To this purpose, multiplexers are installed at the
customer junction line point. Often, these are labeled, for example with
“PCM-2” (for two users). If a multiplexer is in use, fast V.90 connections
are not possible. Instead, the top transfer rate will be 33.6 Kbps. You can
contact your telephone service company for more information and to find
out if a multiplexer is installed on your line. In Germany, business
subscribers call Telekom at 0800/3301172, and residential subscribers
call 0800/3302000.
Find out whether any additional services are enabled for the analog
network, such as call charge metering, call waiting, etc. The signals sent
19


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