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13
PROBLEM POSSIBLE CAUSE SOLUTION
No espresso coee is delivered No water in the tank Fill the tank with water
The holes in the lter holder are blocked Clean the lter holder spout holes
The espresso boiler outlet is blocked Clean as described in the section “9.2
Cleaning the boiler outlet”
The espresso lter is blocked Clean as described in the section “9.1
Espresso coee lter cleaning and
maintenance
Scale in the water circuit Descale as described in section “10.1 Des-
caling the espresso unit”
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coee drips from the edges
of the lter holder rather than the holes
The lter holder is inserted incorrectly Attach the lter holder correctly and ro-
tate as far as it will go.
The espresso boiler gasket has lost
elasticity
Have the espresso boiler gasket replaced
by Customer Services
The holes in the lter holder spouts are
blocked
Clean the spout holes
The pump is excessively noisy The water tank is empty Fill the water tank
The water tank is not correctly in place
and the valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coee is cold The espresso OK indicator light was not on
when the coee switch was pressed
Wait until the espresso OK indicator light
comes on
The appliance was not preheated. Preheat as described in the section “6.1
Preheating the coee unit”
The cups were not preheated Preheat the cups by rinsing with hot
water
Descale the water circuit Descale as described in section “10.1 Des-
caling the espresso unit”
The espresso coee froth is light coloured
(the coee is delivered from the spout too
fast)
The ground coee is not pressed down
rmly enough
Press the ground coee down more rmly
(g. 18)
There is not enough ground coee Increase the quantity of coee
The ground coee is too coarse Use only ground coee for espresso coee
makers
The wrong type of ground coee is being
used
Use a dierent type of ground coee
13. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
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  • Hi I’ve got this model coffee machine. I’ve not been successful in making a cup of cappuccino coffee yet as I get too much water when trying to froth the milk. What am I doing wrong? Submitted on 13-6-2022 at 15:43

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