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Contenido 5
Problemas con la alimentación . . . . . . . . . . . . . . . . . . . . . . . . . 43
Problemas con la impresora
. . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Problemas con el escáner
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Problemas con el sonido y los altavoces
. . . . . . . . . . . . . . . . . . . . 46
Los altavoces no emiten sonido
. . . . . . . . . . . . . . . . . . . . . . 46
Los auriculares no emiten sonido
. . . . . . . . . . . . . . . . . . . . . 47
Problemas con el vídeo y el monitor
. . . . . . . . . . . . . . . . . . . . . . 47
Si la pantalla aparece en blanco
. . . . . . . . . . . . . . . . . . . . . . 47
Si resulta difícil leer la pantalla
. . . . . . . . . . . . . . . . . . . . . . . 48
3 Solución avanzada de problemas
Indicadores luminosos de diagnóstico . . . . . . . . . . . . . . . . . . . . . 49
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Menú principal de Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . 53
Controladores
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
¿Qué es un controlador?
. . . . . . . . . . . . . . . . . . . . . . . . . . 55
Identificación de los controladores
. . . . . . . . . . . . . . . . . . . . 55
Reinstalación de controladores
. . . . . . . . . . . . . . . . . . . . . . 56
Resolución de incompatibilidades de software y hardware
. . . . . . . . . . 57
Restauración del sistema operativo
. . . . . . . . . . . . . . . . . . . . . . . 57
Uso de la función Restaurar sistema de Microsoft
®
Windows
®
XP. . . . 57
Uso de la función Dell™ PC Restore de Symantec
. . . . . . . . . . . . . 59
Eliminación de Dell PC Restore
. . . . . . . . . . . . . . . . . . . . . . . 60
4 Extracción e instalación de piezas
Antes de comenzar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Herramientas recomendadas
. . . . . . . . . . . . . . . . . . . . . . . . 61
Apagado del ordenador
. . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Antes de manipular el interior del ordenador
. . . . . . . . . . . . . . . 62
Vista frontal del ordenador
. . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Vista posterior del ordenador
. . . . . . . . . . . . . . . . . . . . . . . . . . 65
Extracción de la cubierta del ordenador
. . . . . . . . . . . . . . . . . . . . 66
5


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