If you experience other memory problems —
l Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer,
see the documentation that shipped with your computer.
l Run the Dell Diagnostics (see Dell Diagnostics).
Lockups and Software Problems
The computer does not start up
Ensure that the power cable is firmly connected to the computer and to the electrical outlet.
The computer stops responding or a solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
(until the computer turns off), and then restart your computer.
A program stops responding
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.
2. Click to select the program that is no longer responding, and click End Task.
A program crashes repeatedly
Check the software documentation —
Try to repair the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft®Windows®operating system
Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Other software problems
