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80D-Link DWR-932 User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DWR-932. Read the following descriptions
if you are having problems.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected
to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to
the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Internet Explorer 9 or higher, Chrome 20.0, Firefox 12.0, or Safari 4.
If attempting to connect wirelessly, ensure that the wireless icon on the LCD display is showing. Also, ensure that you are connected
to the correct SSID for your mobile router.
Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have the
same IP address as the DWR-932, as this may cause an IP address conict. If you have a conict, temporarily unplug any other devices
from your computer while you congure the DWR-932. You can also change the IP address of the DWR-932 in the Network section of
the conguration utility. You may also need to renew your computers IP address conguration. To do this, start the Command utility:
Click on Start > Run. In the run box type cmd and click OK. (Windows Vista users type cmd in the Start Search box.) This will bring
up a black screen with white text. At the command prompt, type ipcong /release and wait for the process to be completed. Next,
type ipcong /renew which will renew your computer’s IP address conguration.
Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP rewall may block access to the conguration pages. Check the help les included with your
rewall software for more information on disabling or conguring it.
85


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