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Getting Help from Canon
Help Us Help You Better.
Before you contact Canon, please record the following information.
Serial Number (located inside the machine):
Model Number (located on the front of the machine):
Machine Driver CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet - www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive trouble-
shooting environment, the place to start is our helpful tech support web site. In addi-
tion, the latest driver downloads, answers to frequently asked questions, product
information, and “where to buy” instructions are found here.
2. Email Tech Support - www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engi-
neers, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support - (1-800-828-4040)
This option provides live telephone technical support, free of service charges, Mon-
day-Saturday (excluding holidays), during your product’s 1 year limited warranty
period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-
3752).
4. Extended Service and Support - www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use
extended service program that provides up to three full years of service and support
coverage at a very attractive price. CarePAK offers toll-free Canon technical support
and includes Canon’s superb InstantExchange product replacement program. For
further information about extending your Canon service and support, call (1-800-
385-2155), or visit our Web site at www.canonesp.com. CarePAK must be pur-
chased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
*Support program specifics are subject to change without notice.
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Description Order #
FINE Cartridges
PG-40 Black 0615B002
CL-41 Color 0617B002
PG-50 Black High Yield 0616B002
CL-51 Color High Yield 0618B002
Canon Specialty Papers
Photo Paper Plus Glossy (4" x 6" / 20 sheets) 7980A007
Photo Paper Plus Glossy (4" x 6" / 50 sheets) 7980A012
Photo Paper Plus Glossy (4" x 6" / 120 sheets) 7980A022
Photo Paper Plus Glossy (5" x 7" / 20 sheets) 7980A019
Photo Paper Plus Glossy (8.5" x 11" / 20 sheets) 7980A006
Photo Paper Plus Double Sided (8.5" x 11" /10 sheets) 9981A005
Photo Paper Plus Double Sided (5" x 7" /10 sheets) 9981A006
Photo Paper Plus Double Sided Album Kit (5" x 7") 0041B005
Photo Paper Plus Double Sided Album Kit (8.5" x 11") 0041B006
Photo Paper Plus Semi-Gloss (4" x 6" / 50 sheets) 8386A010
Photo Paper Pro for Borderless Printing (4" x 6" / 20 sheets) 1029A014
Photo Paper Pro for Borderless Printing (4" x 6" / 75 sheets) 1029A027
Photo Paper Pro (8.5" x 11" / 15 sheets) 1029A004
Photo Paper Pro (8.5" x 11" / 30 sheets) 1029A028
Matte Photo Paper (8.5" x 11" / 50 sheets) 7981A004
Glossy Photo Paper (4" x 6" / 50 sheets) 9157A010
Glossy Photo Paper (8.5" x 11" / 20 sheets) 1026A009
Glossy Photo Paper Credit Card Size 9157A023
Photo Stickers 0001C001
Transparencies (8.5" x 11" / 50 sheets) 1043A004
High Resolution Paper (8.5" x 11" / 100 sheets) 1043A011
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
©2005 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United
States and may be a registered trademark or trademarks in other countries. All other
product and brand names are trademarks of their respective owners. As an ENERGY
STAR® partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY
STAR® guidelines for energy efficiency.
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