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Troubleshooting
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15
Error Messages from the Printer 15
Error Message Cause/Remedy
No Template Selected There is no template with the specified number.
Specify the correct number.
When printing a template, an error is indicated if the specified template does
not exist.
The template was not transferred. Register the template with the specified
number to the printer.
Invalid Database Record An error will occur when printing a template which specifies an incorrect key
code, or a non-existent key code in a linked database.
Media Error! Check Loading Is the correct roll installed?
Check that the correct media, for example, type (die-cut label or continuous
length tape) and die-cut label size, is installed.
Is the roll installed correctly?
If not, remove the roll, and then reinstall it. For details, see Insert the Roll
on page 26.
Is enough of the roll remaining?
If not, install a new roll.
Cover Open Close Cover Is the roll compartment cover open?
Check that the roll compartment cover is closed.
Communication Error Transfer of the data failed. When sending a template as a .blf file, an error
is indicated if the model name in the file is different.
Has the wireless LAN or Bluetooth connection been interrupted?
Turn the printer off and on again.
WPS did not connect Try to
connect again
The Wi-Fi access point/router could not be found.
Mass Storage Operation
Error!
Is the printer in mass storage mode?
The printer's file system may be corrupted, or a file's name or contents were
changed while the file was being transferred or processed. Turn the printer
off and then on again.
Do not access files on the printer during mass storage processing to avoid
further problems.
Recharge Battery! Does the rechargeable battery have a low charge?
Use the AC adapter and AC power cord to connect the printer to an electrical
socket, or use the car adapter to connect the printer to a DC power socket to
charge the battery.
System Error!
XX
If the error message is displayed, contact Brother customer service.
Memory Full! Print jobs exceeding 3 m and incompatible files cannot be printed.
Make sure the data you transfer does not exceed the capacity of the user
storage area.
170


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