542757
17
Zoom out
Zoom in
Previous page
1/19
Next page
15
STEP
1
STEP
2
Getting started IntroductionMaintenance and
Troubleshooting
If problems occur while using this printer, the following may help you to solve the
problems.
Problem Solution
The QL-500/560 does
not print, or a printing
error is received.
Is the USB cable loose?
Check that the USB cable is connected correctly.
Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.
Is there enough roll remaining?
Check that there is enough roll remaining.
Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
The power button does
not light up or flash.
Is the power supply cord connected correctly?
Check that the power supply cord is connected and plugged in. If
connected correctly, try connecting it to another electrical socket.
* If the power button still does not light up or flash, contact the retail
outlet where the printer was purchased or your local authorized
service centre.
The printed label
contains streaks or
poor quality characters,
or the label is not fed
correctly.
Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or
dirt from the roller may become stuck on the printer head. If this occurs,
clean the roller. Refer to "Roller maintenance" on page 11.
A data transmission
error appears on the
PC.
Is the correct port selected?
Check that the correct port is selected from the “Print to the following
port” list in the Printer Properties dialog box.
Is the QL-500/560 in cooling mode (the LED lamp is flashing slowly)?
Wait until the LED lamp stops flashing and then try printing again.
Labels are jammed in
the cutter or are not
ejected correctly after
printing.
Does the edge of the cutter unit seem to have lost its sharpness?
Do cutter errors occur frequently?
Replace the cutter. For details, refer to "Replacing the cutter unit" on
page 13.
Is there dirt or lint on the roller preventing it from rolling freely?
Use a Cleaning Sheet to clean the roller. For details, refer to "Roller
maintenance" on page 11.
The layout style is not
updated when the Add-
in is still activated and a
new label roll is
installed.
Was a new label roll installed before activating the P-touch Add-In (The
P-touch function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the second label roll type, reactivate the
P-touch Add-in, choose "Select Layout", and then verify the layout.
The P-touch Add-in
icon is not displayed in
Microsoft
®
Word.
Is Microsoft
®
Word started up from Microsoft
®
Outlook
®
?
Is Microsoft
®
Word chosen for the editor usually used for Microsoft
®
Outlook
®
?
Due to program limitations, the Microsoft
®
Word Add-In does not work
with the above settings. Quit Microsoft
®
Outlook
®
, and restart
Microsoft
®
Word.
Troubleshooting
Potential types of problems
17


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Brother P-Touch QL 500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Brother P-Touch QL 500 in the language / languages: English as an attachment in your email.

The manual is 1,34 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Brother P-Touch QL 500

Brother P-Touch QL 500 User Manual - German - 69 pages

Brother P-Touch QL 500 User Manual - Dutch - 20 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info