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3-8 Chapter 3: General Instruction
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON Press the button to check if the monitor is in the ON
mode.
Check if the power cord is properly connected to the monitor
and the power outlet.
Check Power Indicator function in main menu OSD. Select
“ON” to turn on power LED.
The power LED lights amber and there
is no screen image
Check if the monitor and the computer are in the ON
mode.
Make sure the signal cable is properly connected the monitor
and the computer.
Inspect the signal cable and make sure none of the pins are
bent.
Connect the computer with another available monitor to check
if the computer is properly working.
Screen image is too light or dark Adjust the Contrast and Brightness settings via OSD.
Screen image bounces or a wave
pattern is present in the image
Make sure the signal cable is properly connected to the
monitor and the computer.
Move electrical devices that may cause electrical
interference.
Screen image has color defects (white
does not look white)
Inspect the signal cable and make sure that none of the pins
are bent.
Perform Reset via OSD.
Adjust the R/G/B color settings or select the Color Temperature
via OSD.
No sound or sound is low Adjust the volume settings of both your monitor and
computer.
Make sure the computer sound card driver is properly installed
and activated.
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