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Kindle User’s Guide 118
Appendix B Product Information
Disputes. Any dispute arising out of or relating in any way to this Agreement will be
adjudicated in the courts of the judicial district of Luxembourg City, and you consent to
non-exclusive jurisdiction and venue in such courts.
U.S. Government Rights. The Software, Service, and Digital Content are provided to the
U.S. Government as “commercial items,” “commercial computer software,“commercial
computer software documentation,” and “technical data,as defined in the U.S. Federal
Acquisition Regulation and the U.S. Defense Federal Acquisition Regulation Supplement,
with the same rights and restrictions customarily provided to end users.
Complete Agreement and Severability. This is the entire agreement between us and
you regarding the Kindle, Digital Content, Software, and Service and supersedes all prior
understandings regarding such subject matter. If any term or condition of this Agreement is
deemed invalid, void, or for any reason unenforceable, that part will be deemed severable
and will not affect the validity and enforceability of any remaining term or condition.
Amendment. We may amend any of the terms of this Agreement in our sole discretion by
posting the revised terms on the Kindle Store or the Amazon.co.uk website.
Contact Information. For communications concerning this Agreement, please contact
Amazon at Amazon EU Sarl, 5 Rue Plaetis, L- 2338, Luxembourg (Lux. reg. no. B 101818,
Share capital ¤37500, Trading authorization no. 104408), or by e-mail:
ukkindleterms@amazon.co.uk.
For help with your Kindle, a Reading Application, the Service or resolving other issues,
please contact Customer Service by e-mail: kindle-cs-support@amazon.co.uk or by phone
at 0800 496 1081.
(end of Agreement)
ONE-YEAR LIMITED WARRANTY
This Warranty for the Kindle Device (the “Device”) is provided by Amazon Fulfillment
Services, Inc., 410 Terry Ave. North, Seattle, WA 98109-5210, United States. However, if this
Device was purchased in the United Kingdom, then this Warranty is provided by Amazon
EU S.à r.l., 5, rue Plaetis, L- 2338 Luxembourg (Lux reg. no. B 101818, Share capital ¤37500,
Trading authorization no. 104408). The provider of this warranty is sometimes referred to
herein as “we.
We warrant the Device against defects in materials and workmanship under ordinary
consumer use for one year from the date of original retail purchase. During this warranty
period, if a defect arises in the Device, and you follow the instructions for returning the
Device, we will, at our option and to the extent permitted by law, either (i) repair the Device
using either new or refurbished parts, (ii) replace the Device with a new or refurbished
Device, or (iii) refund to you all or part of the purchase price of the Device. This limited
warranty applies to any repair, replacement part or replacement Device for the remainder of
the original warranty period or for ninety days, whichever period is longer. All replaced parts
and Devices for which a refund is given shall become our property. This limited warranty
applies only to hardware components of the Device that are not subject to accident, misuse,
neglect, fire or other external causes, alterations, repair, or commercial use.
Instructions. For specific instructions about how to obtain warranty service for your Device,
please contact Customer Service using the contact information provided in this guide. In
general, you will need to deliver your Device in either its original packaging or in equally
protective packaging to the address specified by Customer Service. Before you deliver your
Device for warranty service, it is your responsibility to back up any data, software, or other
materials you may have stored or preserved on your Device. It is possible that such data,
software or other materials will be lost or reformatted during service, and we will not be
responsible for any such damage or loss.
118


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