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I have already entered 3 incorrect PIN codes
Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my telephone to my computer
Install first of all Alcatel’s PC suite
Use “Install the connection” and perform the installation
Check that your computer meets the requirements for Alcatel’s PC Suite
installation
I am unable to download new files
Check for free space
Delete some files
Select the MicroSD Card to store the files you downloaded
Check your subscription status with your operator
The phone can’t be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your mobile phone is visible to
other users (see page
74)
My mobile phone is frozen, can’t power on
Make sure your battery is not completely used up or damaged
Remove your battery, remove your SIM card then reinstall them to power
on again, if still does not work
Hold down # key and press Power on/off key for a while to reset the
phone
ALL User phone data: contacts, photos, messages and files,
downloaded applications like Java games will be lost permanently.
How to make your battery last longer
Make sure you followed the complete charge time (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication
Switch on the backlight upon request.
Extend email auto-check interval as long as possible.
Update news, weather information. upon demand manually or set its auto-
check interval longer.
Exit Java background-running applications if they are not being used for a
long time.
Deactivate Bluetooth when not in use.
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the Volume key
Check the network strength
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
When I select a number from my Contacts, the number is not
dialled
Make sure that you have correctly recorded the number in your file
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my Contacts
Make sure that your SIM card directory is not full; delete some contacts or
save the contacts in the phone directory (i.e. your professional or personal
directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in “My
numbers”
Try later if the network is busy
I am unable to send and receive MMS
Check your phone memory available as it might be full
Contact your network operator to check service availability and check MMS
parameters (see page
35)
Verify the server centre number or your MMS profile with your operator
The server centre may be swamped; try again later
The red
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of
them or archive them in the phone memory
“No service” is displayed
You are outside of the network coverage area
49


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