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Make sure you are using an Alcatel battery and charger in the box
When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page
84)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card has been correctly inserted (see page 13)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Touch screen does not respond
Make sure your phone is not locked
Launch touch screen calibration (Settings\Phone settings\Touch settings--
>Select LCD touch calibration)
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
key
For international calls, check the country and area codes
Make sure your mobile phone is connected to a network, and that the
network is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not barred outgoing calls (see page 46)
Unable to receive incoming calls
Make sure your mobile phone is switched on and connected to a network
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid,
etc.)
Make sure you have not forwarded incoming calls (see page
46)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
Troubleshooting
24
................
Before contacting the aftersales department, you are advised to follow the
instructions below:
You are advised to switch off the telephone from time to time to optimise
its performance.
You are advised to fully charge (
) the battery for optimal operation.
Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
Press until the screen comes on
Check the battery charge level
Check the battery contacts, remove and reinstall your battery, then turn
your telephone back on
My phone has not responded for several minutes
Press the key
Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
Clean your screen
Use your mobile phone in accordance with the recommended conditions
of use
My mobile phone turns off by itself
Check that your keypad is locked when you are not using your mobile
phone
Check the battery charge level
My mobile phone will not charge properly
Make sure that your battery is not completely discharged; If the battery is
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions (0°C - +40°C)
Make sure your battery is inserted. It must be inserted before plugging in
the charger
48


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