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My phone turns off by itself
Check that your keypad is locked when you are not using your phone,
and make sure power off key is not mis-contacted due to unlocking
keypad.
Check the battery charge level
If it still does not work, please use User Data Format to reset the
phone or One Touch Upgrade to upgrade software
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the
box
Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to
+40°C)
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is
displayed
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 50)
Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one
printed on your warranty card or box
Make sure that the internet access service of your SIM card is
available
Check your phone's Internet connecting settings
Make sure you are in a place with network coverage
Try connecting at a later time or another location
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 14)
Make sure the chip on your SIM card is not damaged or scratched
Make sure the service of your SIM card is available
Unable to make outgoing calls
Make sure you have dialed a valid number and press the
key
For international calls, check the country and area codes
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card
valid, etc.)
Make sure you have not barred outgoing calls (see page 48)
Make sure that your phone is not in flight mode
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card
valid, etc.)
Make sure you have not forwarded incoming calls (see page 48)
Make sure that you have not barred certain calls
Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her name or number
I cannot find my contacts
Make sure your SIM card is not broken
Make sure your SIM card is inserted properly
Import all contacts stored in SIM card to phone
38


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