Manual Alcatel 2051D (page 29 of 30) (English)

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Troubleshooting ..................................

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge (

) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its performance.

• You can reset by long pressing the # key and the power on/off key under power off mode. ALL User

phone data: contacts, messages and files will be lost permanently. It is strongly advised to fully back

up the phone data and profile before doing formatting.

and carry out the following checks:

My phone can't switch on

• Check the battery contacts, remove and reinstall your battery, then turn your phone on

• Check the battery power level, charge for at least 20 minutes

• If it still does not work, reset the phone using the power key and the # key

My phone is frozen or has not responded for several minutes

• Restart your phone by pressing and holding the

key

• Remove the battery and re-insert it, then restart the phone

• If it still does not work, reset the phone using the power key and the # key

My phone turns off by itself

• Make sure power off key is not mis-contacted

• Check the battery charge level

• If it still does not work, reset the phone using the power key and the # key

My phone can't charge properly

• Make sure you are using an alcatel battery and the charger from the box

• Clean the battery contact if it’s dirty

• Make sure your battery is inserted properly before plugging in the charger

• Make sure that your battery is not completely discharged; if the battery power is empty for a long

time, it may take around 20 minutes to display the battery charger indicator on the screen

• Make sure charging is carried out under normal conditions (0°C to +40°C)

• When abroad, check that the voltage input is compatible

My phone can't connect to a network or "No service" is displayed

• Try connecting in another location

• Verify the network coverage with your operator

• Check with your operator that your SIM card is valid

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded

My phone can't connect to the Internet

• Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card

or box

• Make sure that the internet access service of your SIM card is available

• Check your phone's Internet connecting settings

• Make sure you are in a place with network coverage

• Try connecting at a later time or another location

Invalid SIM card

• Make sure the SIM card has been correctly inserted

• Make sure the chip on your SIM card is not damaged or scratched

• Make sure the service of your SIM card is available

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the

key

• For international calls, check the country and area codes

• Make sure your phone is connected to a network, and the network is not overloaded or unavailable

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not barred outgoing calls

• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for overloaded or

unavailable network)

• Check your subscription status with your operator (credit, SIM card valid, etc.)

• Make sure you have not forwarded incoming calls

• Make sure that you have not barred certain calls

• Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator

• Your caller has concealed his/her name or number

I can't find my contacts

• Make sure your SIM card is not broken

• Make sure your SIM card is inserted properly

• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the volume key

• Check the network strength

• Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service

• Make sure this feature does not require an alcatel accessory

Sorry I have another problem with my Alcatel 2051d phone.I am trying to send and sms to a 4 digit number and it keeps failing.Maybe my settings are incorrect.Please help
Many thanks
Carol Gray Submitted on 25-9-2019 at 09:53
Reply Report abuse
Dear Sir/Madam,I am having difficulty topping up my Alcatel 2051d phone.I phone the 4 digit number for my Cyprus provider and don't know what to do next.Can anybody help me as this is a new phone for me.
Many thanks
Carol Gray Submitted on 25-9-2019 at 09:50
Reply Report abuse
having difficulty in entering details onto the contacts list. Submitted on 1-11-2018 at 13:00
Reply Report abuse

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Others manual(s) of Alcatel 2051D

Alcatel 2051D Quick start guide - German - 2 pages

Alcatel 2051D Quick start guide - Dutch - 2 pages

Alcatel 2051D Quick start guide - French - 2 pages

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Alcatel 2051D Manual

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