596117
40
Zoom out
Zoom in
Previous page
1/46
Next page
76
If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below.
If your particular problem cannot be resolved using the information in the chart, contact the dealer where you
purchased the phone
Problem Possible Causes Possible Solution
Poor reception
The network signal is too weak at your
current location, for example, in a basement
or near a tall building, because wireless
transmissions cannot effectively reach it.
Move to a location where the network
signal can be properly received.
The network is busy at the current time
(for example, during peak times, there may
be too much network traffic to handle
additional calls).
Avoid using the phone at such times, or try
again after waiting a short time.
You are too far away from a base station for
your service provider.
You can request a service area map from
your service provider.
Echo or noise
Poor network link quality on the part of
your service provider.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
Poor local telephone line quality.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
Unable to select
certain features
Your service provider does not support
these features, or you have not applied for
services that provide these features.
Contact your service provider.
Battery not
charging
The battery or battery charger is damaged. Contact the dealer.
The phone’s temperature is below 32°F
(0°C) or higher than 113°F (45°C).
Adjust the battery charging environment to
avoid extremes of temperature.
Poor contact between the battery and
charger.
Check all connectors to make sure all
connections have been properly made.
Shortened
standby time
The standby time is related to your service
provider system configuration. The same
phone used with different service providers’
systems will not provide exactly the same
length of standby time.
If you are located in an area where
signaling is weak, temporarily power off
the phone.
The battery is depleted. In high temperature
environments, battery life will be shortened.
Use a new battery.
If you are not able to connect to the
network, the phone will continue to send
out signals as it attempts to locate a base
station. Doing so consumes battery power
and will consequently shorten standby time.
Change your location to one where the
network is accessible, or temporarily turn
off your phone.
Cannot turn your
phone on
Battery power has been depleted. Recharge the phone’s battery.
Unable to connect
to the network
You are not within the network’s service
area.
Check the service area with your service
provider.
Poor signal.
Move to an open space, or if you are inside
a building, move closer to a window.
PIN Code blocked
You have entered an incorrect PIN code
three consecutive times.
Contact your service provider. If the service
provider provides the SIM card’s PUK code,
use the PUK code to unlock the SIM card.
Troubleshooting
77
Troubleshooting
Problem Possible Causes Possible Solution
40


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for ZTE Z-797C at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of ZTE Z-797C in the language / languages: English as an attachment in your email.

The manual is 2,24 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info