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Questions & Answers
If you encounter problems while using the phone, or if it performs abnormally, you
can refer to the chart below. If your particular problem cannot be resolved using the
information in the chart, contact the dealer where you purchased the phone.
Problem Possible causes Possible solution
The network signal is too weak
at your current location, for
example, in a basement or
near a tall building, because
wireless transmissions can not
effectively reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the
current time (for example,
during peak times, there may
be too much network traffic to
handle additional calls).
Avoid using the phone at such
times, or try again after waiting
a short time.
Poor reception
You are too far away from a
base station for your service
provider.
You can request a service area
map from your service provider.
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