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Tips & info
Wachtwoord vergeten?
Bel onze Techniche Dienst (088-1221111 optie 1)
U ontvangt dan een mail met nieuwe inloggegevens.
DUAL Path communication failure
Deze melding krijgt u hoogstwaarschijnlijk omdat UPnP niet (meer) aan staat in uw Modem/
Router. Neem contact op met uw internetprovider om UPnP aan te zetten. De melding zal dan
verdwijnen.
Foutmelding Geoservice
De Portal van Alarm.com kan geen verbinding maken met uw smartphone. Zet eerst in de app
bij “Geoservices” de service uit. Sluit de App af en start deze weer opnieuw op. Vervolgens kunt
u “Geoservices” weer aanzetten. Er wordt dan opnieuw contact gemaakt met de Portal.
Status inschakeling
Mijn telefoon is leeg of niet voorhanden en hoe zie ik nu of het Alarm ingeschakeld is? Op het
Codebedienpaneel kunt de status opvragen door op de pijltjes knop de drukken.
Als het middelste ledje (i) rood brand is het systeem ingeschakeld.
Sabotage
Alle componenten zijn beveiligd tegen sabotage. Dit betekend dat u deze niet zomaar open kunt
maken. Het alarm zal afgaan en een melding naar de meldkamer (indien van toepassing) gestuurd
worden. Mocht u om welke reden dan ook een component willen openmaken neem dan eerst
contact op met de Technische Dienst van ZoVeilig.
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