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Zippie Voyage Manual

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MK-100301 EU_EN_Rev. 6.0 - US Rev. F
35
ENGLISH
ENGLISH
XI. WARRANTY
THIS WARRANTY DOES NOT AFFECT YOUR LEGAL RIGHTS IN ANY WAY.
Sunrise Medical* & Co. KG, Kahlbachring 2-4, 69254 Malsch / Heidelberg provides a worldwide warranty for wheelchairs to
its customers covering the following
Warranty conditions:
1. Should a part or parts of the Zippie Voyage require repair or replacement as a result of a manufacturing and/or material
fault within 24 months after delivery to the customer, then the affected part or parts will be repaired or replaced free of
charge.
2. To enforce the warranty, please contact Sunrise Medical Customer Service with the exact details of the nature of the
difficulty. Should you be using the Zippie Voyage outside the area covered by the Sunrise Medical customer service
agent, repairs or replacement will be carried out by another agency as designated by the manufacturer The Zippie
Voyage must be repaired by a Sunrise Medical designated Customer Service agent, (dealer).
3. For parts, which have been repaired or exchanged within the scope of this warranty, we provide a warranty in
accordance with these warranty conditions for the remaining warranty period for the Zippie Voyage in accordance with
point 1).
4. For spare parts which have been fitted at the customer’s expense, these will have a 12 month warranty, (following the
fitting), in accordance with these warranty conditions.
5. Consumable parts such as pads, tyres, inner tubes and similar parts are excluded from the warranty, except in the case
that premature wear of the part is the direct result of a manufacturing fault.
6. Claims from this warranty shall not arise, if a repair or replacement of Zippie Voyage or a part is required for the
following reasons:
a. The product or part has not been maintained or serviced in accordance with the manufacturer’s recommendations as
shown in the User Instructions and/or the Service Instructions.
b. Accessories have been used which are not specified as original accessories.
c. The Zippie Voyage or part having been damaged by neglect, accident or improper use.
d. Changes/modifications have been made to the Zippie Voyage or parts, which deviate from the manufacturer’s
specifications.
e. Repairs have been carried out, before our Customer Service has been informed of the circumstances.
7. This warranty is subject to the law of the country in which the product was purchased from Sunrise Medical“
* Means the Sunrise Medical facility from which the product was purchased.
XI. WARRANTY
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