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| Troubleshooting | 82
Device Model Firmware Version
MTouch 126.410.0.5.rom or later
The information mentioned in this document is applicable to Microsoft Teams APP in version 4.4.41.0 or
later.
Manually Windows Update
Procedure
1. Tap More > Setting.
2. Enter the administrator password (default: sfb) to go to the Settings page.
3. Tap Windows Settings.
4. Select Administrator from the bottom-left corner and then enter the administrator password.
5. Do one of the following:
Long tap the button and then select Device Manager.
Select the desired device and then long tap the device to select Update driver.
Select the desired way to update.
Tap the button, go to Settings > Upgrade & Security > Windows Update, and tap Check for
updates.
Select the desired device and then complete the installation.
General Issues
The System Camera of MVC300/MVC300 is Not Available
Cannot Control the Camera
Does the MVC/MVC System Come with All the Necessary Software Pre-installed?
The Room Is Not Enabled for Teams Meetings
There Is No Content Displayed on the Second Display
MVC/MVCⅡ content sharing latency is high or the audio and picture are out of sync
Are Any Anti-virus Software Needed to Be Installed on the MCore/Mini-PC?
The UVC86 camera tracking is inaccurate
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