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1. The appliance is not working.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the double-pole mains switch on?
• Has the fuse blown?
• Is the power cord damaged?
• Is the control panel in stand-by?
2. The internal temperature is not low enough.
• Is the door shut properly?
• Are the bottles preventing the door from closing properly?
• Is the appliance installed near a heat source?
• Are the control panel settings correct?
• Are the air circulation vents blocked?
3. The temperature inside the wine cellar is too low.
• Is the control panel in stand-by?
4. The appliance is excessively noisy.
• Has the appliance been installed correctly?
• Are the pipes at the back touching or vibrating?
5. Water collects at the bottom of the cellar.
• Is the defrost water drain blocked?
Notes:
Gurgling and hissing noises due to expansion in the refrigerant circuit are normal.
TROUBLESHOOTING GUIDE
Before contacting the After-sales Service:
1. check first if you can solve the problem by
yourself (see “Troubleshooting guide").
2. Switch the appliance on again to see if the
problem recurs. If it does, disconnect the
appliance from the power supply and wait for
about an hour before switching it on again.
3. If the problem persists after this course of
action, contact After-sales Service.
Specify:
• the nature of the problem,
• the model,
• the Service number (the number after the word
SERVICE on the data plate on the inside of the
appliance),
• your full address,
• your telephone number and area code.
Note:
The direction of door opening can be
changed. If this operation is performed by
After-sales Service it is not covered by the
warranty.
AFTER-SALES SERVICE
