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TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to see if
the problem can be easily resolved using the following list.
Anomalies: Possible causes / Solution:
The washing machine does not turn on
and/ or programme does not start
The plug is not inserted into the electrical outlet, or not enough to make contact.
There has been a power failure.
Lid is not properly closed.
The wash cycle does not start.
The “Start/Pause” button has not been pressed.
The water tap is not open.
A “Delay Timer has been set.
Appliance stops during the
programme, and the “Start/Pause”
light blinks
“Rinse hold” option is activated (if available).
Programme has been changed - reselect desired programme and press “Start/Pause” .
Appliance vibrates
The washing machine is not level.
The transport bracket has not been removed; before using the washing machine, the transport
bracket must be removed.
Final spin results are poor. The laundry
is still very wet. “Spin” indicator blinks,
or the spin speed indicator blinks after
the end of the programme - depending
on the model
Unbalance of the laundry load during spinning prevented the spin phase to avoid damages on
the washing machine. This is why the laundry is still very wet. Reason for unbalance can be:
small laundry loads (consisting of only few quite big or absorbent items, e.g. towels), or big/
heavy laundry items.
If possible avoid small laundry loads.
“Spin” button has been set to a low spin speed.
“Call Service” indicator lights up
Shut o the machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
If the problem persists, call the After-sales service.
“Water lter clogged” indicator
lights up
Waste water is not pumped out.
Clean the water lter
“No water indicator lights up Appliance has no or insucient water supply.
All lamps of the
Washing phase indicator lights up
Drum aps open
Appliance stops during the programme. The drum aps have not been closed properly. Push
the “Reset” button button for at least 3 seconds and wait until the “Lid open“ light turns
on. Open lid and close drum aps, then select and start desired programme again. If fault
persists, contact our After-sales service.
XXXXX
Regulatory documentation, standard documentation, ordering spare parts and other product information can be
found:
By visiting our website docs .whirlpool. eu and parts - selfservice .whirlpool. com
Using QR Code
Alternatively, contact our After-Sales Service (See phone number in the warranty booklet). When contacting our
After-sales Service, please state the codes provided on your product’s identication plate.
For User Repair & Maintenance Information visit www.whirlpool.com
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the model
identier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu
4


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