Inhoud
1. Inleiding ................................................................................................................................................................................... 3
2. Trainingen en documentatie ............................................................................................................................................. 4
2.1 Inleiding ................................................................................................................................................................................................. 4
2.2 One Net Enterprise Trainingen ...................................................................................................................................................... 4
2.3 Documenten en Formulieren ........................................................................................................................................................ 5
3. One Net Technisch en Functioneel Beheer ................................................................................................................... 7
3.1 Algemeen .............................................................................................................................................................................................. 7
3.2 Technisch Beheer ............................................................................................................................................................................... 7
3.2.1 Bereikbaarheid en beschikbaarheid van de One Net Enterprise dienst ................................................................... 7
3.2.2 Technisch Beheer van de One Net dienst ........................................................................................................................... 8
3.2.3 Technisch Beheer van uw bedrijfsnetwerk.......................................................................................................................... 8
3.2.4 Wijzigingen ...................................................................................................................................................................................... 8
3.2.5 Capaciteit ......................................................................................................................................................................................... 9
3.2.6 Veiligheid en milieu ..................................................................................................................................................................... 9
3.3 Functioneel beheer ........................................................................................................................................................................ 10
4. Werkwijze en contacten bij storingen .......................................................................................................................... 11
4.1 Werkwijze bij storingen telefonie .............................................................................................................................................. 11
4.2 Werkwijze bij storingen op de verbinding ............................................................................................................................... 11
4.3 Vodafone Disturbance Alert ........................................................................................................................................................ 11
4.4 Garantie en reparaties .................................................................................................................................................................... 11
4.4.1 Garantie ......................................................................................................................................................................................... 11
4.4.2 Defecten mobiele telefoons ................................................................................................................................................. 12
4.4.3 Defecten vaste telefoons en accessoires ......................................................................................................................... 12
5. Werkwijze en contacten bij wijzigingen ...................................................................................................................... 13
5.1 Nieuwe Aansluitingen en mutaties One Net Enterprise ................................................................................................... 13
5.2 Mutaties Mobiele Telefonie en Data ........................................................................................................................................ 14
5.3 Mutaties One Net infrastructuur ................................................................................................................................................ 14
Bijlage 1: Belangrijke URL’s ....................................................................................................................................................... 16
Bijlage 2: Contact Matrix Telecom Manager .......................................................................................................................... 17
Bijlage 3: Checklist bij storingen aan de Managed IP verbinding ................................................................................... 18
