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Call centre settings 56
Call centre routeing policies
62
Call centre call distribution policies
68
Park call settings and groups
70
Managing park call settings
70
Managing park call groups
70
Pickup call groups
73
On-hold music
75
Forwarding site calls
77
Activating forwarding site calls
77
Caller ID settings
78
Site information and settings
79
Service packs and phone numbers
79
Site time and holiday schedules
79
Viewing feature access codes
80
Inventory report
80
Enterprise information and settings
81
Services and service packs
81
Adding site administrators
81
Department information and settings
82
Adding a department to a site
82
Adding a department administrator
82
Assigning users to a department
82
Assigning virtual users to a department
83
File formats for messages and greetings
84
One Net Service Portal - Version 1.0/3 June 2016
4


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