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De ViewPoint schermen
Klik op een knop in het navigatievenster om naar een bepaald scherm te gaan.
General
Voice-mail scherm
Hierin kunt u uw voice-mail beluisteren en bewerken.
Call monitor scherm
Hierin krijgt u een overzicht over uw binnenkomende en uitgaande
gesprekken en kunt u uw gesprekken afhandelen.
Contacts
Hierin kunt u uw telefoonboek beheren. Ook kunt u vanuit de “contacts”
rechtstreeks bellen.
Extensions
Hierin ziet u een overzicht van de gebruikers en wat hun persoonlijke status
is.
Queuemonitor
Hierin kunnen enkel gebruikers met een ACD licentie, realtime wachtrij
statestieken bekijken en de status van de call center agenten beheren.
Call Log
Hierin ziet u een volledig overzicht van uw inkomend en uitgaand
telefoonverkeer.
Configuration
Greetings
Hierin kunt u uw voice mail begroetingen beheren, wijzigen en opnemen.
Routing lists
Hierin kunt u uw gespreksrouteringen wijzigen.
Personal Statuses
Hierin kunt u wijzigen wat er gebeurd als u een bepaald persoonlijke status
selecteert.
Call rules
Hierin kunt u specifieke gespreksafhandelingen instellen op basis van datum,
tijd of type beller.
Workgroups
Hierin kunt u groepen van gebruikers aanmaken voor bijvoorbeeld distributie
van voice-mail.
3


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Vertical TeleVantage Viewpoint User Manual - Dutch - 29 pages


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