Manual Velleman VLE2 (page 5 of 6) (English, German, Dutch, French, Spanish)

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 VLE2

05.03.2010 ©Vellemannv

Velleman®ServiceandQualityWarranty

Velleman®hasover35yearsofexperienceintheelectronicsworldand

distributesitsproductsinmorethan85countries.Allourproductsfulfil

strictqualityrequirementsandlegalstipulationsintheEU.Inorderto

ensurethequality,ourproductsregularlygothroughanextraquality

check,bothbyaninternalqualitydepartmentandbyspecializedexternal

organisations.If,allprecautionarymeasuresnotwithstanding,problems

shouldoccur,pleasemakeappealtoourwarranty(seeguarantee

conditions).

GeneralWarrantyConditionsConcerningConsumerProducts(forEU):

•Allconsumerproductsaresubjecttoa24‐monthwarrantyon

productionflawsanddefectivematerialasfromtheoriginaldateof

purchase.

•Velleman®candecidetoreplaceanarticlewithanequivalentarticle,or

torefundtheretailvaluetotallyorpartiallywhenthecomplaintisvalid

andafreerepairorreplacementofthearticleisimpossible,orifthe

expensesareoutofproportion.

Youwillbedeliveredareplacingarticleorarefundatthevalueof100%

ofthepurchasepriceincaseofaflawoccurredinthefirstyearafterthe

dateofpurchaseanddelivery,orareplacingarticleat50%ofthe

purchasepriceorarefundatthevalueof50%oftheretailvalueincase

ofaflawoccurredinthesecondyearafterthedateofpurchaseand

delivery.

•Notcoveredbywarranty:

‐alldirectorindirectdamagecausedafterdeliverytothearticle(e.g.by

oxidation,shocks,falls,dust,dirt,humidity...),andbythearticle,aswell

asitscontents(e.g.dataloss),compensationforlossofprofits;

‐frequentlyreplacedconsumablegoods,partsoraccessoriessuchas

batteries,lamps,rubberparts,drivebelts...(unlimitedlist);

‐flawsresultingfromfire,waterdamage,lightning,accident,natural

disaster,etc.…;

‐flawscauseddeliberately,negligentlyorresultingfromimproper

handling,negligentmaintenance,abusiveuseorusecontrarytothe

manufacturer’sinstructions;

‐damagecausedbyacommercial,professionalorcollectiveuseofthe

article(thewarrantyvaliditywillbereducedtosix(6)monthswhenthe

articleisusedprofessionally);

‐damageresultingfromaninappropriatepackingandshippingofthe

article;

‐alldamagecausedbymodification,repairoralterationperformedbya

thirdpartywithoutwrittenpermissionbyVelleman®.

•ArticlestoberepairedmustbedeliveredtoyourVelleman®dealer,

solidlypacked(preferablyintheoriginalpackaging),andbecompleted

withtheoriginalreceiptofpurchaseandaclearflawdescription.

•Hint:Inordertosaveoncostandtime,pleaserereadthemanualand

checkiftheflawiscausedbyobviouscausespriortopresentingthe

articleforrepair.Notethatreturninganon‐defectivearticlecanalso

involvehandlingcosts.

•Repairsoccurringafterwarrantyexpirationaresubjecttoshipping

costs.

•Theaboveconditionsarewithoutprejudicetoallcommercial

warranties.

Theaboveenumerationissubjecttomodificationaccordingtothe

article(seearticle’smanual).

Velleman®service‐enkwaliteitsgarantie

Velleman®heeftruim35jaarervaringindeelektronicawerelden

verdeeltinmeerdan85landen.Alonzeproductenbeantwoordenaan

striktekwaliteitseisenenaandewettelijkebepalingengeldigindeEU.

Omdekwaliteittewaarborgen,ondergaanonzeproductenop

regelmatigetijdstippeneenextrakwaliteitscontrole,zoweldooronze

eigenkwaliteitsafdelingalsdoorexternegespecialiseerdeorganisaties.

Mochterondanksdezevoorzorgentocheenprobleemoptreden,dan

kuntusteedseenberoepdoenoponzewaarborg(zie

waarborgvoorwaarden).

Algemenewaarborgvoorwaardenconsumentengoederen(voor

EuropeseUnie):

•Opalleconsumentengoederengeldteengarantieperiodevan24

maandenopproductie‐enmateriaalfoutenenditvanafde

oorspronkelijkeaankoopdatum.

•Indiendeklachtgegrondiseneengratisreparatieofvervangingvan

eenartikelonmogelijkisofindiendekostenhiervoorbuitenverhouding

zijn,kanVelleman®beslissenhetdesbetreffendeartikeltevervangen

dooreengelijkwaardigartikelofdeaankoopsomvanhetartikel

gedeeltelijkofvolledigterugtebetalen.Indatgevalkrijgtueen

vervangendproductofterugbetalingterwaardevan100%vande

aankoopsombijontdekkingvaneengebrektotéénjaarnaaankoopen

levering,ofeenvervangendproducttegen50%vandekostprijsof

terugbetalingvan50%bijontdekkingnaéénjaartot2jaar.

•Valtnietonderwaarborg:

‐allerechtstreekseofonrechtstreekseschadenadeleveringveroorzaakt

aanhettoestel(bv.dooroxidatie,schokken,val,stof,vuil,vocht...),en

doorhettoestel,alsookzijninhoud(bv.verliesvandata),vergoeding

vooreventuelewinstderving.

‐verbruiksgoederen,onderdelenofhulpstukkendieregelmatigdienente

wordenvervangen,zoalsbv.batterijen,lampen,rubberenonderdelen,

aandrijfriemen...(onbeperktelijst).

‐defectentengevolgevanbrand,waterschade,bliksem,ongevallen,

natuurrampen,enz.

‐defectenveroorzaaktdooropzet,nalatigheidofdooreen

onoordeelkundigebehandeling,slechtonderhoudofabnormaalgebruik

ofgebruikvanhettoestelstrijdigmetdevoorschriftenvandefabrikant.

‐schadetengevolgevaneencommercieel,professioneelofcollectief

gebruikvanhetapparaat(bijprofessioneelgebruikwordtde

garantieperiodeherleidtot6maand).

‐schadeveroorzaaktdooronvoldoendebeschermingbijtransportvan

hetapparaat.

‐alleschadedoorwijzigingen,reparatiesofmodificatiesuitgevoerddoor

derdenzondertoestemmingvanVelleman®.

•Toestellendienenterreparatieaangebodentewordenbijuw

Velleman®‐verdeler.Hettoesteldientvergezeldtezijnvanhet

oorspronkelijkeaankoopbewijs.Zorgvooreendegelijkeverpakking(bij

voorkeurdeorigineleverpakking)envoegeenduidelijke

foutomschrijvingbij.

•Tip:alvorenshettoestelvoorreparatieaantebieden,kijknogeensna

ofergeenvoordehandliggenderedeniswaaromhettoestelnietnaar

behorenwerkt(ziehandleiding).Opdezewijzekuntukostenentijd

besparen.Denkeraandaterookvoorniet‐defectetoestelleneenkost

voorcontroleaangerekendkanworden.

•Bijreparatiesbuitendewaarborgperiodezullentransportkosten

aangerekendworden.

•Elkecommerciëlegarantielaatdezerechtenonverminderd.

Bovenstaandeopsommingkaneventueelaangepastworden

naargelangdeaardvanhetproduct(ziehandleidingvanhet

betreffendeproduct).

GarantiedeserviceetdequalitéVelleman®

Velleman®jouitd’uneexpériencedeplusde35ansdanslemondede

l’électroniqueavecunedistributiondansplusde85pays.Tousnos

produitsrépondentàdesexigencesdequalitérigoureusesetàdes

dispositionslégalesenvigueurdansl’UE.Afindegarantirlaqualité,nous

soumettonsrégulièrementnosproduitsàdescontrôlesdequalité

supplémentaires,tantparnotrepropreservicequalitéqueparunservice

qualitéexterne.Danslecasimprobabled’undéfautmalgrétoutesles

précautions,ilestpossibled’invoquernotregarantie(voirlesconditions

degarantie).

Conditionsgénéralesconcernantlagarantiesurlesproduitsgrand

public(pourl’UE):

•toutproduitgrandpublicestgaranti24moiscontretoutvicede

productionoudematériauxàdaterdujourd’acquisitioneffective;

•silaplainteestjustifiéeetquelaréparationouleremplacementd’un

articleestjugéimpossible,oulorsquelescoûtss’avèrent

disproportionnés,Velleman®s’autoriseàremplacerleditarticleparun

articleéquivalentouàrembourserlatotalitéouunepartieduprix

d’achat.Lecaséchéant,ilvousseraconsentiunarticlederemplacement

ouleremboursementcompletduprixd’achatlorsd’undéfautdansun

délaide1anaprèsl’achatetlalivraison,ouunarticlederemplacement

moyennant50%duprixd’achatouleremboursementde50%duprix

d’achatlorsd’undéfautaprès1à2ans.

•sontparconséquentexclus:

‐toutdommagedirectouindirectsurvenuàl’articleaprèslivraison(p.ex.

dommageliéàl’oxydation,choc,chute,poussière,sable,impureté…)et

provoquéparl’appareil,ainsiquesoncontenu(p.ex.pertededonnées)

etuneindemnisationéventuellepourpertederevenus;

‐toutbiendeconsommationouaccessoire,oupiècequinécessiteun

remplacementréguliercommep.ex.piles,ampoules,piècesen

caoutchouc,courroies…(listeillimitée);

‐toutdommagequirésulted’unincendie,delafoudre,d’unaccident,

d’unecatastrophenaturelle,etc.;

‐outdommageprovoquéparunenégligence,volontaireounon,une

utilisationouunentretienincorrects,ouuneutilisationdel’appareil

contraireauxprescriptionsdufabricant;

‐tout

dommageàcaused’uneutilisationcommerciale,professionnelle

oucollectivedel’appareil(lapériodedegarantieseraréduiteà6mois

lorsd’uneutilisationprofessionnelle);

‐toutdommageàl’appareilquirésulted’uneutilisationincorrecteou

différentequecellepourlaquelleilaétéinitialementprévucomme

décritdanslanotice;

‐toutdommageengendréparunretourdel’appareilemballédansun

conditionnementnonouinsuffisammentprotégé.

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Velleman VLE2 Manual

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