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VECTRON COMMANDER 7
10. Errors, possible reasons and
troubleshooting
This chapter informs you about errors, possible reasons and trou-
bleshooting.
Error Possible reasons Troubleshooting
You cannot install
Vectron Com-
mander 7 and the
message "Vect-
ron Commander 7
programs active" is
displayed.
".run" files available
in the Cache-direc-
tory.
Delete the ".run"
files in a standard
installation from
the Cache-directory
<\Vectron\VCom7\
Cache>.
Vectron Comman-
der 7 does not
start.
The installation of
Vectron Comman-
der 7 is faulty.
Install Vectron Com-
mander 7 again.
The hardlock is not
connected.
Connect the hard-
lock.
No valid licence
available.
Purchase a vaild
licence.
Vectron Comman-
der 7 does not start
although a hardlock
is connected.
The hardlock-driver
is not installed pro-
perly.
Install the hardlock-
driver again.
The hardlock does
not work in the se-
lected USB-port.
Plug the hardlock
into another USB-
port.
The hardlock is
faulty.
Have the hardlock
exchanged.
You cannot log in to
Vectron Comman-
der 7. The software
is closed after the
third login failed.
False entry of user
name or password.
Check the input
of user name and
password.
268


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