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Check the ‘This pack contains’ panel on the box to make sure the part
is included with your vacuum cleaner.
The plug may not be fully pushed into the electrical socket.
Check the fuse in the plug if this needs replacing, always replace with a 13amp
British fuse.
The motor thermostat may have tripped. If this has happened, unplug the vacuum
cleaner. Remove and empty the dirt container and check the hose for blockages.
Clean the lters and allow the vacuum cleaner to cool for approximately 1 hour
(if you have washed the lters you will need to wait 24 hours for the lters to fully
dry before putting them back into the vacuum cleaner).
The brushbar may not be turned on. Go to ‘Getting started’.
The vacuum cleaner may not be reclined. Go to ‘Getting started’.
The lift out cylinder may not be correctly assembled to the back panel and
oorhead. Go to ‘Getting started’.
The brushbar may be obstructed. Go to ‘Let’s talk technical’.
The brushbar may need resetting. Go to ‘Let’s talk technical’.
The belt may be broken. Go to ‘Let’s talk technical’.
The dirt container may not be tted correctly, remove the dirt container and
re-attach making sure it is clicked rmly into place.
The air vent is open, reducing the suction . Go to ‘Getting started’.
The dirt container may be blocked, empty the dirt container and clean the lters.
Go to ‘Taking care of your machine’.
There may be a blockage in the hose. Check and clear any blockages. Go to ‘Let’s
talk technical’.
The brushbar may not be turning. Go to ‘Why isn’t my brushbar rotating?’ below.
If the accessory/tool will not pick up, check and clear any blockages. Go to ‘Let’s
talk technical’.
SolutionProblem
What to do if it goes wrong Getting in touch
There is an
accessory missing
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
Why isn’t my
brushbar rotating?
Registration required. Terms and conditions apply, see vax.co.uk for details.
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
The brushbar may be obstructed, check the brushbar and clear any hair or debris
Go to ‘Let’s talk technical’.
Why is there a red light
on my oorhead?
The lters may not be correctly tted. Go to ‘Taking care of your machine’.
The dirt container may be full or blocked. Go to ‘Taking care of your machine’.
The lters may need cleaning. Go to ‘Taking care of your machine’.
There may be a blockage in the hose. Go to ‘Let’s talk technical’.
Why is dust escaping
from the vacuum?
9


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