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Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
To reduce the risk of personal injury, unplug the steam mop before performing maintenance or
trouble shooting checks.
Is there an accessory missing?
C
heck the Parts Overview page in the guide to make sure
the part is definitely included in your unit.
If the part is missing we’re here to help. Simply call us on:
0844 412 8455
The steam mop cleaner has no power?
Unit may not be plugged into the electrical socket correctly,
ensure the plug is pushed in securely.
The electrical socket may not be working properly, check
the fuse or breaker, or consult an electrician.
The power cord may be damaged, if it is it must be
replaced by the manufacturer or Vax authorised agent in
order to avoid invalidating the guarantee.
When in use if the green light changes to red, the water
tank is empty.
What do I do if an accessory/the unit has become damaged
or broken?
Visit vax.co.uk for parts and spares.
Please call our Careline to purchase new spares or order
a replacement.
Why is the steam mop not producing steam?
T
here may be no water in the tank; please refer to the
operation section.
If the tank has been filled to 280ml with water a tank
should last up to 10 minutes.
Why won’t the microfibre cleaning pad pick up dirt?
The cleaning pad may already be saturated with dirt and
needs washing, please refer to the maintenance section.
vax.co.uk/support
vaxireland.ie
or call:
(UK) 0844 412 8455
(ROI) 1-800 928 308
This does not aect your statutory rights
Instead of taking me back
to the shop, simply visit:
were here if you need us
9


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