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FAQs
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Vax Careline: (UK) 0844 412 8455
(ROI) 1-800 928 308
!
!
!
!
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
Check the ‘Parts Overview’ page in this guide to make sure
the part is definitely included in your unit.
If it is missing, we’re here to help. Simply call us on
0844 412 8455
Why won’t the vacuum cleaner pick up?
The dirt container may be incorrectly installed; remove the
dirt container from the unit by pressing the dirt container
release catch and then re-attaching it to the unit, ensuring
it is locked firmly back into place.
The filter may be clogged; refer to ‘Maintenance: Cleaning
the filters’ on pages 6.
The dirt container may be blocked; refer to ‘Maintenance:
Emptying and cleaning the dirt container’ on page 5.
Why is dust escaping from the vacuum?
The filter may be clogged; refer to ‘Maintenance: Cleaning
the filters’ on pages 6.
The dirt container may be blocked; refer to ‘Maintenance:
Emptying and cleaning the dirt container’ on page 5.
The dirt container may be incorrectly installed; remove the
dirt container from the unit by pressing the dirt container
release catch and then re-attaching it to the unit, ensuring
it is locked firmly back into place.
What do I do if the unit/an accessory becomes damaged
or broken?
We’re here to help. Simply call 0844 412 8455 or
visit vax.co.uk
Why won’t the accessories pick up properly?
Hose blockages: remove the hose from the unit. Carefully
remove any blockages found and reconnect hose securely.
Accessory blockages: remove accessory from handle/tube.
Carefully remove blockage and re-attach to the
vacuum cleaner.
The accessory may be faulty. Simply call us on
0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
It may not be plugged into the electrical outlet correctly;
ensure that the plug is pushed in securely.
The electrical outlet may not be working properly; check
the fuse or breaker, or consult an electrician.
The motor thermostat may have tripped; switch off and
unplug the vacuum cleaner, and leave for one hour before
switching the cleaner back on.
Instead of taking me back to the shop, simply call:
(UK) 0844 412 8455 (ROI) 1-800 928 308
vax.co.uk vaxireland.ie This does not aect your statutory rights
we’re here to help
(UK) 0844 412 8455
(ROI) 1-800 928 308
vax.co.uk
vaxireland.ie
This does not aect your statutory rights
Instead of taking me back
to the shop, simply call:
were here to help
C88-M8-B User Guide v1.0.qxd:User guide 7/9/11 09:13 Page 8
8


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