525245
87
Zoom out
Zoom in
Previous page
1/91
Next page
Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
85
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that
follows.
I can’t access the internet.
Check all of the connections to your Wireless Voice Gateway.
Your Ethernet card or USB port may not be working. Check each product’s documentation for more
information.
The Network Properties of your operating system may not be installed correctly or the settings may
be incorrect. Check with your ISP or cable company.
All of the lights are flashing in sequence.
This means the Wireless Voice Gateway is automatically updating its system software. Please wait
for the lights to stop flashing. The updating process typically lasts less than one minute.
Do not remove the power supply or reset the Wireless Voice Gateway during this process.
I can’t get the modem to establish an Ethernet connection.
Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer
has a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable
Company if it has not completed this 5-step process within 30 minutes, and note which step it is
getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than
the one your Cable Company recommends, or if the terminal connections are loose, it may not work.
Check with your Cable Company to determine whether you’re using the correct cable.
If you subscribe to video service over cable, the cable signal may not be reaching the modem.
Confirm that good quality cable television pictures are available to the coaxial connector you are
using by connecting a television to it. If your cable outlet is ―dead‖, call your Cable Company.
87


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for UPC TWG870 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of UPC TWG870 in the language / languages: English as an attachment in your email.

The manual is 4,5 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info