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Helpline No.: UK/North Ireland: 0871 0750105 Ireland: (0)818 200032 38
Mail Support: accession@teknihall.com P1154
Chapter 6 References to User
6.1 Trouble-shooting
The player cannot be started.
Please make sure the player is turned on.
No sound heard from the earphone.
Please make sure the volume is not at ―0‖ and earphone
connection is secure;
Please make sure the earphone plug is clean;
Check whether the music file is corrupted, since corrupted music
files will cause noise or even cannot play, please make sure of the
entity of the music file.
Unrecognizable codes on the display
screen
Make sure you choose the right language;
Cannot download file
Check whether the USB cable is damaged, and secure the
connection between the player and PC.
Check whether the driver is well installed.
Check whether there is vacant memory.
FM reception is not good
Move the earphone or the player to different place as the
earphone can be used as an antenna.
Turn off the electronic devices nearby
No file but occupy certain memory
capacity
Check if there are hidden files saved in the player.
Format the player. (File system is FAT or FAT 32)
The player’s real capacity is smaller
than the labeled capacity.
Because the player’s internal software and also FLASH bad block
occupy a little space of the capacity, so the real capacity is
smaller than the labeled capacity.
39


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