Manual Trumatic E 2400 E (page 22 of 24) (English, German)

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Manufacturer’s terms of warranty

1. Case of warranty

The manufacturer grants a warranty for malfunctions in the

appliance which are based on material or production faults.

In addition to this, the statutory warranty claims against the

seller remain valid.

A claim under warranty shall not pertain:

– for parts subject to wear and in cases of natural wear and tear,

– as a result of using components in the units that are not

original Truma parts and using unsuitable gas pressure

regulators,

– as a consequence of failure to respect Truma instructions

for installation and use,

– as a consequence of improper handling,

– as a consequence of improper transport packing, not

arranged by Truma.

2. Scope of warranty

The warranty is valid for malfunctions as stated under

item 1, which occur within 24 months after conclusion of

the purchase agreement between the seller and the final

consumer. The manufacturers will make good such defects

by subsequent fulfilment, i.e. at their discretion either by

repair or replacement. In the event of manufacturers provid-

ing service under warranty, the term of the warranty shall not

re commence anew with regard to the repaired or replaced

parts; rather, the old warranty period shall continue to run.

More extensive claims, in particular claims for compensatory

damages by purchasers or third parties, shall be excluded.

This does not affect the rules of the product liability law.

The manufacturer shall bear the cost of employing the Truma

customer service for the removal of a malfunction under war-

ranty - in particular transportation costs, travelling expenses,

job and material costs, as long as the service is carried out in

Germany. The warranty does not cover customer service work

in other countries.

Additional costs based on complicated removal and installa-

tion conditions of the appliance (e.g. removal of furniture or

parts of the vehicle body) do not come under warranty.

3. Raising the case of warranty

The manufacturer's address is:

Truma Gerätetechnik

GmbH & Co. KG,

Wernher-von-Braun Strasse 12,

85640 Putzbrunn.

In Germany, always notify the Truma Service Centre if prob-

lems are encountered; in other countries the relevant service

partners should be contacted (see Truma Service Booklet or

www.truma.com). Any complaints are to be described in de-

tail. In addition, the properly completed guarantee certificate

is to be presented, or the factory number of the unit and the

date of purchase given.

In order for the manufacturers to be able to determine wheth-

er an incident subject to guarantee has occurred, the end user

must, at his own risk, bring the device to the manufacturers or

send it to them. If there is damage to heaters (heat exchangers),

the gas pressure regulator must also be sent back to the

factory.

In instances of the device being sent to the works, dispatch is

to be effected by freight transport. In cases under guarantee,

the works shall bear the transport costs or the costs of deliv-

ery and return. If the damage is deemed not to be a warranty

case, the manufacturer shall notify the customer and shall

specify repair costs which shall not be borne by the manufac-

turer; in this case, the customer shall also bear the shipping

costs.

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Trumatic E 2400 E Manual

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