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TROUBLESHOOTING
Problem
Possible causes
Solution
ADD WATER” indicator turns
on
1. Low water level or lack of water.
2. The water screen at the bottom of the
water reservoir is blocked.
3. Pump malfunction.
1. Stop making ice, refill water and
then press the ON/OFF” key to
restart the ice-making cycle.
2. Need cleaning
3. Send it to the authorized
department for repair.
“ICE FULL” indicator lights up
1. The ice basket is full and the infrared
light is blocked by the ice.
2. The Infrared light-emitting diode &
light-receiving diode does not work.
1. Remove the ice from the ice
basket.
2. Wipe up the foreign objects on
the infrared light-emitting diode &
light-receiving diode and restart the
ice cube maker.
2. Call Customer Service if the
infrared light-emitting diode &
light-receiving diode still cannot
work after wiping up the foreign
objects on them and restarting the
ice cube maker.
ADD WATER” and “ICE FULL
indicators turn on
simultaneously
1. The ice tray is not in the right position.
2. The “ICE FULL” condition cannot be
detected as the infrared light module is
interfered by the sunlight.
1. Unplug the appliance and check
if the ice tray is blocked by
something.
2. Unplug the appliance and move it
to a place which is not exposed to
the sunlight, then plug the
appliance and activate it again.
The ice collects together
Making ice takes too much time.
Stop making ice and restart the
ice-making cycle after the ice melts.
The water in the water reservoir is of too
low temperature.
Fill the water reservoir with water
ranges between 8 and 25.
The ice-making cycle seems
normal but no ice is produced
The ambient temperature or water
temperature is too high.
Start the ice-making cycle at an
environment with an ambient
temperature less than 32°C and fill
the water reservoir with some cold
8


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