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V2.0
8. Frequently Asked Questions
If a problem occurs with your DVD Writer, please check the information listed below
before sending your DVD Writer in for repair. If you are unable to remedy a problem after
trying the following suggestions, please consult your dealer, service center, or local
Transcend branch office. We also have FAQ and Support services on our website at
https://www.transcend-info.com/support/service
Operating system cannot detect the DVD Writer
Check the following:
1. Is your DVD Writer properly connected to the USB port? If not, unplug it and plug it in
again. If it is properly connected, try using another available USB port.
2. Are you using the USB cable that came in the DVD Writer package? If not, try using
the Transcend-supplied USB cable to connect the DVD Writer to your computer.
The DVD Writer does not Power On (LED does not flash)
Check the following:
1. Ensure that the DVD Writer is properly connected to the USB port on your computer.
2. Ensure that the USB port is working properly. If not, try using an alternate USB port.
The DVD Writer Cannot Read a Disc
The disc may be dirty, scratched or damaged. Try cleaning the disc with water or a DVD
cleaning solution.
Writing to a Blank Disc Fails
In most cases, this problem is a result of trying to write to poor quality recordable media. For
best results, please use only retail-packaged name brand recordable discs.
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