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Troubleshooting FAQ
If a problem occurs with your PF710 please first check the information listed below before sending your
PF710 in for repair. If you are unable to remedy a problem from the following hints, please consult your
dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our
websites. For any Hardware issues please consult the PF710 Users Manual.
Q: I cannot turn my Transcend PF710 on.
You may not be holding down the Power button long enough. Please press and hold the Power button for
at least 3 seconds. If that doesn’t solve the problem, please check to make sure your PF710 is connected
securely to the DC adapter, and that the adapter is plugged into a wall socket.
Q: My computers operating system cannot detect my PF710.
Check the following:
1. Is your PF710 properly connected to the USB port? If not, unplug it and plug it in again. Make sure the
USB port is connected on both ends, as shown in the User’s Manual.
2. Is your PF710 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port
on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable
it.
Q: I was using my PF710, now no buttons are responding (hangs/lags/stalls).
Try unplugging the DC power adapter from your PF710, then reconnecting it to your PF710 again.
Q: I have connected my PF710 to the computer, but the PF710 does not appear as a
new drive in my operating system?
Verify the DC power adapter is connected to your PF710 and that the PF710 power is turned on. If not,
turn it on and then connect the PF710 to the computer again. Please make sure your operating system
meets the Transcend PF710 system requirements described in the “Introduction” section.
Q: My PF710 cannot read photos on my memory card or the built-in memory.
1. Make sure the memory card that is supported by the PF710.
2. Ensure that the memory card is correctly inserted all the way into its appropriate slot.
3. Edited and deformed photos may not display properly on PF710. Some digital cameras save images
into non-standard formats - please check your camera’s user manual for specifics.
Troubleshooting
28


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