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Problem Possible cause What to do
No picture or sound on TV
or amplier
HDMI or SCART is not
selected on your TV or
amplier or the unit is set to
higher resolution as the TV
supports.
TV/amplier is not switched
on
Switch to correct TV/amplier
input
Select lower resolution on
receiver
Switch TV/amplier on.
Check if S / PDIF connection
is used.
Scrambled channel
Message
Channel is scrambled Select alternative channel
No response to remote
control
Receiver o
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Forgotten channel lock code
Default PIN is 1234
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
After moving the receiver to
another room/area you are
no longer able to receive
digital reception
Antenna signals are too weak
The signal strength/quality
might be less than before, if
using an indoor antenna.
Press the INFO button on
remote 3x to call up signal
bars and adjust antenna for
(maximum) reception
or rescan channels
When using an active
antenna, check antenna
power.
Try to use an outdoor
antenna.
The receiver switches o
automatically.
Auto Standby function
enabled.
Disable auto standby. See
section 7.3.7 for details.
Playback of video (or
Timeshift) is causing picture
freeze/macro blocks or
similar distortion, especially
on HD content.
Read/write speed of your
USB device could be too low.
Make sure to use a USB
storage device with sucient
speed and space. Pen
drives (‘USB sticks’) may not
support sucient speed.
9.0 TECHNICAL SPECIFICATIONS
Demodulator
Demodulator: COFDM;16 QAM/64 QAM, QPSK
Transmission mode: 2 K - 8 K
26


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