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Thomson Amber TH-103 Manual

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Troubleshooting
Problem
Suggestions
No dial tone in the handset.
1. Check the mains and telephone line connection of the
telephone base.
2. Get closer to the telephone base.
3. Recharge the batteries.
4. Reinstall the batteries by following the correct +/- polarity as
indicated.
5. Register the handset.
The antenna icon flashes.
1. Register the handset.
2. Get closer to the telephone base.
3. Check the mains connection and the telephone line connection
of the telephone base.
The handset is left on the charger
for 24 hours but the battery
indicator is still empty.
1. Install a new AAA rechargeable Ni-MH battery.
2. Check that the battery icon is animated while charging.
3. Reinstall the batteries by following the correct +/- polarity as
indicated
4. Check the mains connection of the telephone base.
No icon is displayed on the
screen.
1. Recharge the battery.
2. Make sure the telephone base is properly connected.
Poor audio quality (crackles,
echo, etc.)
1. Try installing the telephone in another location, sufficiently far
away from other electrical appliances.
2. Install the telephone base in another room or use an extension
cord.
3. Get closer to the telephone base.
4. Install an ADSL filter between the telephone wall jack and the
telephone line cable connected to the base.
5. Ask your operator to check your telephone line.
The phone does not ring when
there is an incoming call.
1. Activate the ringer.
2. Disconnect some phones from the telephone line.
3. Check the connections of the telephone base.
The keys do not work.
Press and hold the key again to un-lock the keypad.
Busy tone & call-in-progress
indicator turned on
1. Check all handsets and end all calls.
2. Check the telephone line connection of the telephone base.
Cannot register a handset.
De-register handsets that you are not using and try again.
The battery icon does not turn on
when the handset is placed on
the telephone base.
1. Adjust the position of the handset.
2. Clean the battery contacts with a dry cloth.
3. You can leave the handset on the base even when the battery
is fully charged.
Cannot save contact in the
phonebook.
1. Delete contacts that you do not use.
2. Please refer to page 14 for adding a phone book entry.
Note:
If none of the above suggestions solves your problems, try unplugging the telephone base from
the mains and removing the batteries from all handsets. Wait 15 minutes and then reconnect
everything.
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